Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael LiLian

Michael LiLian

Denver,CO

Summary

Dynamic bartender with proven mixology expertise and exceptional hospitality skills, developed at prestigious venues such as St. Mary's Bar. Recognized for significantly enhancing customer satisfaction through engaging service and effective problem-solving. Skilled in health codes compliance and POS systems, consistently contributing to a memorable bar experience while training new staff to elevate service standards.

Overview

9
9
years of professional experience

Work History

Bartender

St. Mary's Bar
Denver, CO
03.2023 - 11.2024
  • Greeted customers and provided excellent customer service.
  • Provided drink suggestions to customers based on their preferences.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Bartender

Pub On Penn
Denver, CO
11.2022 - 07.2024
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Balanced daily registers and generated sales reports for management.
  • Stocked ice bins and coolers as needed throughout shift.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.

Bartender

Steuben's
Denver, CO
06.2020 - 09.2022
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Greeted customers and provided excellent customer service.
  • Effectively multitasked within fast-paced environment.

Bartender

Vesta dipping grill
Denver, CO
03.2018 - 03.2020
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Assisted in setting up the bar for service shift.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Bartender

kinga' Bar
Denver, CO
01.2016 - 03.2018
  • Greeted guests with friendliness and professionalism.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Processed payments accurately and efficiently with POS system.
  • Poured wine, beer and cocktails for patrons.

Education

General Studies

Iowa Central Community College
Fort Dodge, IA

Skills

  • Bar restocking
  • Health codes compliance
  • Basic accounting
  • Mixology
  • Safe service compliance
  • Payment processing
  • Hospitality and accommodation
  • New hire training
  • Point of sale systems
  • Cash and credit transactions

Affiliations

  • Running
  • Biking
  • Music
  • photography
  • Movies

Timeline

Bartender

St. Mary's Bar
03.2023 - 11.2024

Bartender

Pub On Penn
11.2022 - 07.2024

Bartender

Steuben's
06.2020 - 09.2022

Bartender

Vesta dipping grill
03.2018 - 03.2020

Bartender

kinga' Bar
01.2016 - 03.2018

General Studies

Iowa Central Community College

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Michael LiLian