Brianna Gardner
Wheaton,IL
Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Fogo De Chao
01.2023 - 05.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
Hostess
Maggianos
08.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Warehouse Packer- PPE-COVID SUPPLIES
FAMILY BUSINESS
08.2020 - 09.2020
- Organized items on racks, shelves and bins to maintain established order.
- Packed, weighed and shipped items per customer specifications.
- Packed and loaded boxes into vehicles using care to prevent damage.
- Checked products for damage or other issues before packing into boxes.
- Reviewed orders to verify products met specifications.
SUMMER DAY CARE PROVIDER
Pheasant Run
06.2018 - 08.2020
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Kept all areas neat, clean and properly sanitized.
- Maintained effective schedule balance between rest periods, active play and instruction.
Daycare Assistant
CORNERSTONE CHURCH
01.2018 - 08.2019
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored entrances and exits to maintain safety and organized environments.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Kept children between ages of 11 MONTHS and 7 YEARS safe and secure with vigilant oversight.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
Associate of Science - Neuroscience
College of DuPage
Glen Ellyn, IL05.2025
License - Master Aesthetician
Tricoci University of Beauty Culture
Glendale Heights, IL04.2024
High School Diploma -
WHEATON NORTH HIGH SCHOOL
Wheaton, IL05.2023
Skills
- Order fulfillment
- Customer-oriented
- Clerical
- Filing
- Customer service
- Microsoft Word
- Good Listening Skills
- High-Volume Environments
- Customer Inquiries
- Guest Supervision
- Staff Training
Timeline
Lead Hostess
Fogo De Chao
01.2023 - 05.2023
Hostess
Maggianos
08.2022 - 01.2023
Warehouse Packer- PPE-COVID SUPPLIES
FAMILY BUSINESS
08.2020 - 09.2020
SUMMER DAY CARE PROVIDER
Pheasant Run
06.2018 - 08.2020
Daycare Assistant
CORNERSTONE CHURCH
01.2018 - 08.2019
Associate of Science - Neuroscience
College of DuPage
License - Master Aesthetician
Tricoci University of Beauty Culture
High School Diploma -
WHEATON NORTH HIGH SCHOOL
Similar Profiles
Vanessa Duenas-RojoVanessa Duenas-Rojo
Server at Fogo De ChaoServer at Fogo De Chao
Allyson RamonAllyson Ramon
Gaucho Chef at Fogo De ChaoGaucho Chef at Fogo De Chao
Parsa AzadiParsa Azadi
Server/Gaucho/Dessert Chef/Busser/To Go at Fogo de ChaoServer/Gaucho/Dessert Chef/Busser/To Go at Fogo de Chao