Michael Link
Summary
Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold high standards and customer service standards of excellence. Great problem-solver and goal-oriented manager. Personable and versatile Manager with expertise delivering spa services and managing wellness programs, safety and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
Overview
15
15
years of professional experience
Work History
Complex SPA Manager NB/PV
Equinox Gym
09.2022 - Current
- Managed Both Newport Beach and Palos Verdes SPA departments
- Successfully reopened Newport Beach. Hired, trained, and ran the day to day
- Successfully integrated both SPA locations with all other departments with good standing Rapport
- Managed hiring, marketing, Scheduling, and logistics
Spa Coordinator HB
Equinox Gym
03.2016 - Current
- Managed HB Location while still performing sessions at Multiple clubs in the area
- Successfully Lead my team to hit and overperform monthly goals of 104%+ for 16 months straight
- 14th in company as lead therapist with over 1100 sessions in a year.
- Created, sold, and maintained events, packages, and retail
- Continuously updated knowledge of industry trends to ensure that the spa remained competitive in its offerings.
- Implemented standard operating procedures for consistent quality assurance across all services offered at the facility.
- Promoted spa services and fostered new business by organizing promotional events.
Infantry Squad Leader
United States Marine Corps
03.2009 - 12.2013
- Enhanced overall unit readiness by conducting individual skill assessments and providing targeted coaching.
- Was successful at bring all Marines home safe through 3 deployments that included 2 combat deployments
- Was commended on leadership with Meritorious Mast.
- Was able to hold higher ranked jobs that were 2-3 ranks higher than my own.
- Performed logistics and planning for basic patrols up to entire companies
- Improved squad performance by implementing rigorous training and evaluation methods.
- Fostered a positive learning environment within the squad, encouraging professional development through continued education opportunities.
- Conducted regular physical fitness tests to ensure optimal performance levels among squad members during strenuous activities or combat situations.
Education
Certification - Neuromuscular Massage
National Holistic Institute
Santa Ana, CA04.2016
High School Diploma -
Ocean View High School
Huntington Beach, CA06.2003
Skills
- Spa operations
- Analytical and Critical Thinking
- Staff Training
- Conflict Mediation
- Budget Planning
- Upselling Services
- POS System Operation
- Employee Supervision
- Staff Management
- Conflict Resolution
- Customer Service
- Microsoft Office
- Supervision and leadership
Timeline
Complex SPA Manager NB/PV
Equinox Gym
09.2022 - Current
Spa Coordinator HB
Equinox Gym
03.2016 - Current
Infantry Squad Leader
United States Marine Corps
03.2009 - 12.2013
Certification - Neuromuscular Massage
National Holistic Institute
High School Diploma -
Ocean View High School
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