MICHAEL J. LINSEY
Dublin,USA
Summary
Dynamic product management executive with a proven track record at JPMorgan Chase, specializing in product strategy and cross-functional leadership. Successfully unified credit card ecosystems, generating $265MM+ NPV, while enhancing user journeys and optimizing processes. Adept at stakeholder management and agile delivery, driving impactful results in high-stakes environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
VP, PRODUCT MANAGEMENT - ACQUISITION OFFERS & CAPABILITIES
JPMORGAN CHASE
COLUMBUS, OHIO
11.2022 - Current
- Unified multiple legacy credit card ecosystems, projecting $265MM+ NPV over five years.
- Launched Chase's acquisition offers platform, eliminating $30MM in third-party vendor expenses.
- Developed and communicated the product architecture vision for the offers platform.
- Collaborated with director-level stakeholders to refine business use cases for platform enablement.
- Managed cross-functional teams in agile and waterfall delivery models for effective roadmap execution.
- Delivered a data enrichment service that produced presentation-ready credit card offers.
- Created and executed a comprehensive roadmap, achieving on-time UAT and production deployment.
VP, PRODUCT MANAGEMENT, ACCOUNT OPENING & ACTIVATION
JPMORGAN CHASE
COLUMBUS, OHIO
05.2018 - 11.2022
- Launched contactless digital account opening product, reducing banker time on originations by 60%.
- Designed and built first-generation, Salesforce-integrated branch account opening experience for 40K bankers across 4,800 branches.
- Partnered with UX designers to map user journeys, refining workflows based on banker feedback.
- Managed end-to-end delivery of customer-facing and back-end features across 12 co-suppliers.
- Transformed branch originations by building self-directed brokerage and retirement account opening flow for 2,000 bankers.
- Deployed Chase consumer credit card opening on tablets, targeting potential capture of 530K annual accounts.
- Led discovery and requirements for onboarding business checking and savings accounts, piloting paperless underwriting process.
ASSOCIATE, BUSINESS ANALYST - CONSUMER & COMMUNITY BANKING - DATA WAREHOUSING
JPMORGAN CHASE
COLUMBUS, OHIO
05.2016 - 05.2018
- Facilitated quarterly dependency management for $33 million strategic warehousing initiatives, ensuring GDPR compliance.
- Conducted quarterly planning and alignment of over 900 resources across seven delivery towers.
- Migrated data warehousing capabilities from high-cost systems to low-cost, commoditized solutions in on-premises cloud.
- Implemented and maintained program change control processes, managing $15 million in change controls.
ASSOCIATE, OPERATIONS AND PROJECT ANALYST - IMAGE ARCHIVING OPERATIONS
JPMORGAN CHASE
COLUMBUS, OHIO
05.2011 - 05.2016
- Designed and implemented business operations solutions to enhance customer interactions and operational efficiency.
- Led transition of 19,000 Mortgage Banking employees to roll-based entitlements for improved data access control.
- Directed client readiness initiatives for infrastructure technology refresh, successfully migrating over 100 client applications on time and within budget.
Education
MASTER OF SCIENCE - INFORMATION AND COMMUNICATION SCIENCES
Ball State University
Muncie, Indiana05.2011
BACHELOR OF ARTS - JOURNALISM
University of Arizona
Tucson, Arizona05.2008
Skills
- Product strategy and roadmap development
- Stakeholder management
- Agile delivery
- Credit card products
- User journey mapping
- Strategic thinking
- Cross-functional leadership
- Process optimization
Certification
Cisco Certified Network Associate (CCNA), Cisco Networking Academy, 2011
Volunteer Experience
- Assistant Youth Baseball Coach, i9 Sports & Dublin Youth Association, Dublin, OH
- At-Risk Youth Mentor, Big Brothers Big Sisters of Central Ohio, Columbus, OH
- Member, NextGen Business Resource Group, Columbus, OH
Personal Information
Hobbies: Domestic & international travel, Physical fitness (cycling, swimming, skiing), Amateur home movie production, Historical non-fiction
Timeline
VP, PRODUCT MANAGEMENT - ACQUISITION OFFERS & CAPABILITIES
JPMORGAN CHASE
11.2022 - Current
VP, PRODUCT MANAGEMENT, ACCOUNT OPENING & ACTIVATION
JPMORGAN CHASE
05.2018 - 11.2022
ASSOCIATE, BUSINESS ANALYST - CONSUMER & COMMUNITY BANKING - DATA WAREHOUSING
JPMORGAN CHASE
05.2016 - 05.2018
ASSOCIATE, OPERATIONS AND PROJECT ANALYST - IMAGE ARCHIVING OPERATIONS
JPMORGAN CHASE
05.2011 - 05.2016
MASTER OF SCIENCE - INFORMATION AND COMMUNICATION SCIENCES
Ball State University
BACHELOR OF ARTS - JOURNALISM
University of Arizona