MICHAEL LIU

Processed customer transactions efficiently using banking software and POS systems.

• Assisted clients in opening accounts, ensuring compliance with regulatory requirements.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Collaborated with team members to enhance branch operations and improve customer satisfaction levels.
• Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
• Educated clients on banking products, promoting financial literacy and informed decision-making.
• Supported daily branch activities, contributing to a smooth workflow and positive work environment.

• Assisted clients with account openings and inquiries, ensuring compliance with banking regulations.
• Processed loan applications and conducted credit assessments to facilitate timely approvals.
• Educated customers on financial products, enhancing understanding of services offered by CHASE.
• Managed daily transactions, maintaining accuracy and efficiency in cash handling procedures.
• Developed personalized financial plans for clients, contributing to long-term relationship building.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.

• Supported a department of 5 employees, answering questions and providing mentoring.
• Resolved guest complaints quickly and efficiently.
• Can trained and coach sales
• Marketing strategies
• Maintain organize workplace and schedules.
• Consistently provided professional, friendly and engaging service.
• Knows standard Opening and Closing store procedure.
• Knows Microsoft software and can use Excel
• Set performance expectations and provided honest feedback.
• Always do beyond what is required
• Motivational speaker
• Supervised, trained and developed team members in accordance with company policies and procedures.
• Maintained high standards of cleanliness and sanitation.
• proficient in technology and machinery.
• 6 years retail experience.

• Proposed innovative marketing ideas.
• Trained and served as a peer coach for new sales associates.
• Greeted customers and ascertained customers' needs.
• Maintained records related to sales.
• Demonstrated use and care of merchandise.
• Answered questions regarding the store and its merchandise.
• Prepared sales slips and sales contracts.
• Helped customers with questions, problems and complaints in person and via telephone.
• Accepted and processed returns.
• Kept work areas clean and neat at all times.

• Barista and Kitchen Cook
• Cleanliness and Organization of equipment
• Take orders
• Providing friendly customer services

• Educated customers about the brand to incite excitement about the company's mission and values.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Greeted customers in a timely fashion while quickly determining their needs.
• Followed merchandising guidelines to present visually appealing displays.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Cleaned and organized the store, including the checkout desk and displays.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.