Michael L. Mallory
Katy
Summary
Education, compliance, and healthcare professional with over 20 years of experience, adept in patient services, regulatory adherence, and risk management. Excelled in roles requiring exceptional organizational and communication skills, ensuring high-quality care and compliance culture in diverse settings.
Overview
22
22
years of professional experience
Work History
Ambulatory Service Representative II
Texas Children’s Hospital
Houston
01.2022 - Current
- Performs patient registration procedures per department process
- Obtains and verifies patient demographic data for each encounter
- Confirms patient appointments, verifying patient demographics and insurance information
- Enters, batches, and reconciles charges daily
- Ensures that interpreter services are available for patients as needed
- Provides office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail
- Serves in key role to assure most efficient patient throughput in exam rooms
Compliance Coordinator
Global Tech Solution, Inc.
Memphis
07.2019 - 01.2021
- Developed, implemented, and updated compliance policies and procedures to align with changing regulatory requirements, resulting in a 15% reduction in compliance violations.
- Conducted regular compliance audits, identified issues, and collaborated with departments to implement corrective actions, ensuring compliance with industry standards.
- Maintained detailed records and documentation to demonstrate adherence to compliance requirements during audits, resulting in a 100% success rate in audits.
- Delivered compliance-training programs to staff and stakeholders, promoting a culture of compliance awareness, and understanding.
- Actively collaborated with cross-functional teams to address and resolve compliance challenges.
- Assisted in the development of risk assessments and compliance monitoring programs, contributing to the identification of potential issues before they escalated.
- Prepared and presented comprehensive compliance reports to senior management, highlighting areas for improvement and progress.
- Ensured quality assurance by overseeing adherence to industry standards and company policies.
RTI Interventionist
Shelby County School
Memphis
08.2003 - 01.2021
- Provides leadership and assistance to school administrators in the implementation of Response to Instruction and Intervention framework.
- Plans and prepares evidence-based and/or research-based Tier II, and Tier III academic intervention lessons and other instructional materials to meet individual needs of intervention students based on area of deficit determined by screening testing.
- Provides parents with required notifications of student progress.
- Collaborates with school level staff to analyze screening and progress monitoring data to assist RTI Data Teams with ensuring student growth.
- Provides support to school staff in the implementation of Response to Instruction and Intervention through coaching and close collaboration.
- Provides RTI Data Team with individual student reports from intervention platforms.
- Ensure the use of intervention platforms through monitoring teacher platform reports and providing reports to the principal or designee.
- Attends meetings, trainings, seminars, and conferences as appropriate to enhance job knowledge, skills.
- Works collaboratively with school leadership to ensure the implementation of RTI, and provides strategic support for individual teachers.
Education
BS - Management
University of Phoenix
Phoenix, AZMS - Management
University of Phoenix
Phoenix, AZSkills
- Microsoft Office Suite
- Operating systems expertise
- Leadership skills
- Time management strategies
- Team collaboration
- Problem-solving techniques
- Effective communication
- Strategic planning
Affiliations
Alpha Beta Sigma Alumni Chapter, Phi Beta Sigma Fraternity, Inc.
Timeline
Ambulatory Service Representative II
Texas Children’s Hospital
01.2022 - Current
Compliance Coordinator
Global Tech Solution, Inc.
07.2019 - 01.2021
RTI Interventionist
Shelby County School
08.2003 - 01.2021
BS - Management
University of Phoenix
MS - Management
University of Phoenix