Michael Lofland
Johnstown
Summary
Resourceful Community Manager with extensive experience in client and tenant lifecycle management. Skilled at leading challenging conversations to maintain client retention and staff loyalty. Effectively develops long-term client partnerships while proactively addressing potential issues. Adapts swiftly to changing situations, ensuring team motivation and service delivery.
Overview
22
22
years of professional experience
Work History
City Manager
Regus
Columbus
04.2024 - Current
- Managed employees operating 7 business centers in the Central Ohio area.
- Led staff training programs to ensure service excellence.
- Collaborated with sales team on new sales initiatives and center growth strategies.
- Assisted in opening several new centers.
- Audit centers to make sure they are following procedures and keeping up with center standards.
- Facilitated regular team meetings to promote communication and collaboration.
- Organized scheduling processes to optimize staff availability and efficiency. and performance management.
- Worked with clients to increase retention rates.
- Followed procedures to keep the AR amounts to a minimum.
Community Manager Team Lead
The Regus Group
Columbus
08.2021 - 03.2024
- Motivated team members across multiple regions (Columbus, OH, South Bend, Indiana, Buffalo/Rochester, NY, Toledo, OH) to create a great working environment to ensure customer satisfaction and promote retention.
- Hired new employees.
- Onboarded new Center managers and Community Associates.
- Performed regular center visits to ensure high standards.
- Assisted with construction remodels of 2 Columbus centers.
Area Sales Manager
The Regus Group
Columbus
06.2020 - 08.2021
- Helped clients purchase the best space for their needs, using consultative selling skills.
- Welcomed walk-in prospects, conducted tours, and highlighted product benefits to enhance customer engagement.
- Generated leads and proactive sales by networking events and activities within the area centers.
- Developed relationships with business clients and brokers to promote and sell added-value services.
- Boosted the area's sales performance by implementing targeted strategies.
Community Manager Team Lead
The Regus Group
Columbus
11.2018 - 06.2020
- Managed community engagement initiatives to foster member relationships.
- Oversaw day-to-day operations of multiple locations.
- Organized training sessions for staff on community management best practices.
- Responded to customer inquiries promptly.
Area Sales Manager
The Regus Group
Columbus
02.2009 - 11.2018
- Generated leads and worked with prospects from the sales center.
- Toured prospects to find the perfect product for their needs.
- Managed a strong pipeline to meet sales targets.
- Worked with existing clients to expand their office space.
General Manager
The Regus Group
Columbus
10.2007 - 02.2009
- Responsible for sales and managing employees at the center.
- Worked with the team members and clients to run a profitable center.
- In charge of hiring new team members.
- Worked with clients to meet their needs and keep retention high.
New Student Coordinator
DeVry University
Columbus
05.2004 - 10.2007
- Worked with students to complete steps for registration.
- Tracked all testing, financial aid, and student start rates.
- Followed-up with students to make sure they were ready to register for classes.
- Overcame objections of students who were undecided in their chosen major.
- Planned numerous orientation events and banquets.
Education
Bachelor of Science - Education
Bowling Green State University
Bowling Green, OhioSkills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Pivotal (sales management tool)
- TeamHub / SalesHub
- Account Collections
- Client Relations
- Conflict Resolution
- Consultative Sales
- Customer Experience
- Documentation / Reporting
- Event Management
- Facilities Management
- IT Troubleshooting
- Onboarding
- Operations Management
- Policies & Procedures
- Problem-Solving
- Project Management
- Relationship Management
- Remote Management
- Sales Support
- Team Leadership
- Tenant Retention
- Training
- Vendor Management
Hobbies and Interests
- Camping
- Traveling
- Boating
Timeline
City Manager
Regus
04.2024 - Current
Community Manager Team Lead
The Regus Group
08.2021 - 03.2024
Area Sales Manager
The Regus Group
06.2020 - 08.2021
Community Manager Team Lead
The Regus Group
11.2018 - 06.2020
Area Sales Manager
The Regus Group
02.2009 - 11.2018
General Manager
The Regus Group
10.2007 - 02.2009
New Student Coordinator
DeVry University
05.2004 - 10.2007
Bachelor of Science - Education
Bowling Green State University