Michael Long
Spartanburg,SC,
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Jones Lang Lasalle (JLL) at BMW
08.2021 - Current
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Specialist (25B)
U.s. Army Signal Corps
04.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Education
Bachelor of Science - Computer Science
Limestone University
Gaffney, SC05.2025
Skills
- Software Troubleshooting
- Desktop Technical Support
- Hardware Installation
- Remote Support
- IT Documentation
- Microsoft Windows and Office
Certification
- CompTIA Security+ - Computing Technology Industry Association.
Clearance
Secret Security Clearance
Timeline
IT Technician
Jones Lang Lasalle (JLL) at BMW
08.2021 - Current
IT Specialist (25B)
U.s. Army Signal Corps
04.2020 - Current
Bachelor of Science - Computer Science
Limestone University
Similar Profiles
Michael GreeneMichael Greene
Senior Director of Operations at JLL, Jones Lang LaSalleSenior Director of Operations at JLL, Jones Lang LaSalle
Larry LockettLarry Lockett
Senior Maintenance Planner at Jones Lang LaSalle, JLLSenior Maintenance Planner at Jones Lang LaSalle, JLL
Tatiana SeraTatiana Sera
Executive Concierge at Leidos Global Headquarters at Jones Lang LaSalle (JLL)Executive Concierge at Leidos Global Headquarters at Jones Lang LaSalle (JLL)
Yahir EscobarYahir Escobar
IT Technician at Splendora ISDIT Technician at Splendora ISD
Paul KennedyPaul Kennedy
IT Technician at Sand Valley Golf ResortIT Technician at Sand Valley Golf Resort