Michael Long
Spartanburg,SC,
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Jones Lang Lasalle (JLL) at BMW
08.2021 - Current
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Specialist (25B)
U.s. Army Signal Corps
04.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Education
Bachelor of Science - Computer Science
Limestone University
Gaffney, SC05.2025
Skills
- Software Troubleshooting
- Desktop Technical Support
- Hardware Installation
- Remote Support
- IT Documentation
- Microsoft Windows and Office
Certification
- CompTIA Security+ - Computing Technology Industry Association.
Clearance
Secret Security Clearance
Timeline
IT Technician
Jones Lang Lasalle (JLL) at BMW
08.2021 - Current
IT Specialist (25B)
U.s. Army Signal Corps
04.2020 - Current
Bachelor of Science - Computer Science
Limestone University