Michael Lopez
Lubbock,TX
Summary
Experienced Customer service supervisor with extensive financial and customer service knowledge from fast-paced bank settings.
Overview
7
7
years of professional experience
Work History
ITM Teller Supervisor
First United Bank
05.2022 - Current
- Trained new hires on customer service policies and procedures.
- Excellent communication skills, both verbal and written.
- Monitor calls and Transactions for Evaluations
- Check daily large Items
- Hold Evaluation meetings
- Performed account maintenance by closing out accounts and changing customer addresses.
ITM Teller /Customer Service Representative
First United Bank
08.2019 - 05.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Executed stop payments and account transfers.
- Educated customers on use of banking website and mobile apps.
- Processed mobile deposits
Drive Thru Teller
First United Bank
01.2018 - 08.2019
- Maintained friendly and professional customer interactions.
- Ensured accuracy of transactions with diligent attention to detail, minimizing errors and discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted, verified and handled bank Vault
- Balanced Drawer and TCR at the end of every day
Drive Thru Teller
Aim Bank
05.2017 - 01.2018
- Assisted customers with banking needs and inquiries.
- Ensured accuracy of transactions with diligent attention to detail, minimizing errors and discrepancies.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
Education
BBA - Finance
Wayland Baptist University
Lubbock12.2024
Associate of Arts - Business
South Plains College
Levelland, TX05.2019
Skills
- Workload Management
- Cash Handling
- Customer Service
- Information Processing
Timeline
ITM Teller Supervisor
First United Bank
05.2022 - Current
ITM Teller /Customer Service Representative
First United Bank
08.2019 - 05.2022
Drive Thru Teller
First United Bank
01.2018 - 08.2019
Drive Thru Teller
Aim Bank
05.2017 - 01.2018
BBA - Finance
Wayland Baptist University
Associate of Arts - Business
South Plains College