Michael Lopez
Tucson,AZ
Summary
Technically sophisticated technology professional with a solid history of high-quality customer service and specialized equipment installations and maintenance utilizing WAN/LAN network capabilities.
Overview
17
17
years of professional experience
Work History
Service and Delivery Technician III
Albertsons Companies
03.2016 - Current
- Demonstrated technical expertise in providing advanced network and software support for a high-volume retail environment maintaining an SLA average 2% over company standards.
- Providing 24/7/365 service, efficiently diagnose and resolve complex technical issues to minimize downtimes and ensure seamless daily operations.
- Install and maintain point-of-sale systems and associated store network equipment ensuring optimal functionality and adherence to company and division security standards.
- Conduct thorough site system diagnostics and preventative maintenance, analyzing network and implementing necessary solutions to maximize uptime.
- Support end-users with exceptional customer service, communicating technical solutions in a user friendly manner
- Mentor and train junior technicians, imparting best practices and enhancing and improving overall team performance.
Field Service Engineer
AFFINITI LLC
04.2007 - 11.2015
- Orchestrated the installation and maintenance of more than 80 line-of-site RF WAN and VoIP network sites across the Southwest United States
- Provided safety checks on towers and associated site equipment and structures, installing and/or replacing faulty equipment.
- Impeccable safety record recording zero violations or accidents while working at heights of over 200 feet.
- Cooperated with a service team and Network Operations team that averaged a 95% customer satisfaction rating indicated in yearly surveys.
- Remote technician, maintaining home office, company vehicle, tools, secured and recorded company inventory, and interacted with site vendors and sub-contractors.
- Documented projects pertaining to customer and remote facilities, network configurations, and company assets.
- Supported and contributed to sales representatives during sales calls and site visits.
Education
Some College (No Degree) - Network Systems Administration
DEVRY UNIVERSITY
Englewood, COMulti-Channel Transmission Systems Operator - Maintenance -
U.S. ARMY SIGNAL SCHOOL
Ft. Gordon, GA12.1996
Skills
- PC and Server Troubleshooting and Repair
- iOS and MS Windows & Office
- Cisco
- Dell
- Salesforce
- LEC Provisioning
- RF Technologies
- Broadband
- Structured COAX/Data/Voice
- LAN/WAN Networking
- Demarcation Extension
- Remote Technician Experience
Timeline
Service and Delivery Technician III
Albertsons Companies
03.2016 - Current
Field Service Engineer
AFFINITI LLC
04.2007 - 11.2015
Some College (No Degree) - Network Systems Administration
DEVRY UNIVERSITY
Multi-Channel Transmission Systems Operator - Maintenance -
U.S. ARMY SIGNAL SCHOOL