Michael Lopez
Bordentown,NJ
Summary
Seasoned Sports Card Vendor and former Assistant Shift Manager at Wynn Resorts, adept in statistical business analytics and providing top-notch customer service. Excelled in curating rare collectibles and managing high-stakes financial operations, boosting sales and customer satisfaction. Skilled in English Literature, demonstrating exceptional communication and analytical prowess. Motivated to continue to learn and grow as a professional.
Overview
21
21
years of professional experience
Work History
Sports Card Vendor
Self Employed
09.2021 - Current
- Curated and sold a wide range of sports items, including rare and collectible items, to a broad customer base at live events, online platforms, and in-person retail locations.
- Maintain up-to-date knowledge of market trends, player statistics and card values to provide expert advice and recommendations to customers.
- Established relationships with suppliers, manufacturers, and collectors to ensure a diverse and high quality inventory
- Promoted and marketed products through social media, websites, and local events to expand the customer base and increase sales.
- Provided excellent customer service by responding to inquiries, resolving issues, and ensuring a positive shopping experience.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Assistant Shift Manager
Wynn Resorts
06.2019 - 03.2021
- Company Overview: Wynn Resorts at Encore Boston Harbor
- Assistant Shift Manager of second busiest and arguably the nicest Poker Room in the Country
- Oversee hundreds of dealer rotations, ensuring accuracy for business needs and fairness amongst all dealers
- Handled and was responsible for hundreds of thousands of dollars each shift
- Worked as the final point of contact for any and all financial or rule discrepancies/disputes
- Wynn Resorts at Encore Boston Harbor
Lead Poker School Instructor
Wynn Resorts/ BetOnU
08.2018 - 06.2019
- Company Overview: Cambridge College
- Instructed 3 classrooms over 2 semesters on the skills and professions in being a poker Dealer for a 5-Star property
- Cambridge College
Shift Manager
New Hampshire Charitable Gaming
01.2004 - 08.2018
- Oversee hundreds of Poker Dealers and co-managers
- Handle financial revenue streams in excess of $IM
- Handle all customer relations for front house guests
- Worked directly with the charitable organizations and the legislature for the New Hampshire Lottery Commission
- Responsible for every aspect of the poker room and all of its employees and guests
Skills
- Guest relations
- English Literature
- Mathematical skills
- Statistical business analytics
- Financial solutions
- Word
Timeline
Sports Card Vendor
Self Employed
09.2021 - Current
Assistant Shift Manager
Wynn Resorts
06.2019 - 03.2021
Lead Poker School Instructor
Wynn Resorts/ BetOnU
08.2018 - 06.2019
Shift Manager
New Hampshire Charitable Gaming
01.2004 - 08.2018