Michael Lopez
Grand Rapids
Summary
Experienced roadside assistance technician with over 15 years in diverse roles, including martial arts instruction and restaurant ownership. Demonstrated excellence in customer service, recognized as Employee of the Quarter. Proven skills in problem-solving, team leadership, and operational efficiency, with a focus on customer satisfaction. Successful restaurant owner known for high productivity, winning best wings in Grand Rapids for two consecutive years, and expertise in menu development and staff training.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Roadside Assistance Technician / Tow Driver
AAA The Auto Club Group
Hudsonville
07.2024 - Current
- Coached new team members on company policies and job training to facilitate skill acquisition.
- Achieved Employee of the Quarter recognition for two months in 2025.
- Responded promptly to service calls, ensuring timely arrival at incident locations.
- Demonstrated strong knowledge of local roads and traffic patterns for effective navigation.
- Provided exceptional customer service to stranded motorists with empathy and professionalism.
- Adhered to safety regulations while operating tow truck under various weather conditions.
- Resolved minor mechanical issues on-site to minimize delays for customers.
- Maintained clean work areas by properly storing tools and equipment after use.
Aircraft Detailer
Immaculate Flight
Grand Rapids
10.2023 - 07.2024
- Conducted thorough inspections of aircraft surfaces to identify and rectify imperfections.
- Maintained high-quality standards through cleaning and polishing of aircraft exteriors.
- Completed training modules and assignments promptly to enhance skillsets.
- Implemented pre- and post-checklists to enforce quality control measures.
- Collaborated with team members to ensure timely project completion.
- Adhered to established safety protocols to ensure safe work environments.
- Facilitated collaboration, improving workplace conditions and operational efficiency.
Head Martial Arts Instructor
Premier Martial Arts
Grand Rapids
08.2021 - 08.2023
- Instructed high-energy classes for students aged five to adults, focusing on engagement.
- Developed lesson plans that enhanced skills and promoted active participation.
- Facilitated student evaluations to monitor progress and identify improvement areas.
- Taught various martial arts techniques, including punches, kicks, and self-defense tactics.
- Built strong relationships with students and families, prioritizing safety and character education.
- Achieved high customer retention rates through effective communication and rapport building.
- Organized group classes tailored to varying age levels and skill sets.
- Continued professional development in martial arts to ensure quality instruction.
Oil Technician/Assistant Manager
Performance Plus Quick Lube
Sparta
05.2018 - 08.2021
- Executed oil changes and fluid checks for various vehicle types, ensuring compliance with safety procedures.
- Assessed maintenance needs and evaluated engine performance to identify additional repair requirements.
- Maintained meticulous attention to detail while performing all tasks accurately and safely.
- Engaged with customers to discuss maintenance services and vehicle requirements.
- Managed time effectively in fast-paced environment to complete maintenance tasks promptly.
- Inspected vehicles for leaks and potential issues during service, enhancing reliability.
- Collaborated with team members to optimize service delivery and workflow efficiency.
- Trained new technicians on equipment usage and safety protocols, fostering a knowledgeable workforce.
Restaurant Owner/Operator
Wing Doozy
Grand Rapids
07.2012 - 06.2016
- Incorporated, leased, and renovated successful takeout restaurant in Grand Rapids, Michigan.
- Managed daily operations of fast-paced restaurant environment.
- Oversaw recruitment, training, and performance evaluations of diverse staff.
- Developed and implemented effective marketing strategies to attract customers.
- Ensured consistent compliance with health and safety regulations.
- Coordinated inventory management and supply chain logistics efficiently.
- Fostered positive workplace culture to enhance employee morale.
- Achieved 'Best Wings' recognition in Grand Rapids for two consecutive years.
Concierge/Valet
Azure Condominiums
Dallas-Fort Worth
01.2009 - 06.2012
- Cultivated positive relationships with residents to enhance community experience.
- Greeted residents and guests with warmth, ensuring a welcoming environment.
- Managed front desk operations, providing efficient concierge services.
- Anticipated resident needs by arranging various services such as transportation and cleaning.
- Coordinated maintenance requests, facilitating prompt resolutions for resident issues.
- Trained new staff on customer service policies and best practices.
- Maintained security protocols to ensure safety and privacy of all residents.
- Demonstrated professionalism in appearance and demeanor at the front desk.
Real Estate Agent
The Michael Group
Dallas-Fort Worth
03.2005 - 01.2009
- Negotiated contracts between buyers and sellers to establish favorable terms and conditions.
- Prospected leads and followed up diligently, resulting in successful closings.
- Guided clients through home buying and selling processes to alleviate stress.
- Maintained professionalism while executing excellent telephone communication skills daily.
- Conducted market analysis to assess property values and identify trends.
- Managed client relationships to foster satisfaction and encourage repeat business.
- Coordinated property showings and open houses for potential buyers.
- Collaborated with mortgage lenders to explore financing options for clients.
Education
Real Estate (License) -
Kaplan University
01.2006
High School Diploma -
Kenowa Hills High School
01.2004
Skills
- Service technician expertise
- Restaurant management
- Marketing strategies
- Mechanical knowledge
- Customer service excellence
- Sales closing techniques
- Technical proficiency
- Driving skills
- Recruitment processes
- Swimming proficiency
- Outdoor work capabilities
- Contract negotiation
- Organizational skills
- SEO optimization
- Inventory control and management
- Power tool operation
- Tow truck driving
- Commercial driving expertise
- Computer operation skills
- Retail management experience
- Oil change procedures
- Budget management and development
- Leadership training and development
- Safe work practices adherence
- Store management skills
- Computer literacy and operation skills
- Needs-based selling techniques
- Time management efficiency
- Team leadership and building skills
- Basic math proficiency
- Communication skills enhancement
Certification
- Driver's License
- Chauffeur's Permit
Additional Information
A highly motivated and enthusiastic individual with a versatile skill set with experience in management, customer service, sales and budget control. Previous work experience has allowed me to achieve the highest level of customer service, team building skills and professionalism. My Martial Arts background has provided me with the discipline needed to overcome adversity and the confidence to take on any task. It has also made me a natural leader who has the ability to motivate others and provide superb service., Goal driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches employees to meet high performance standards., Innovative problem-solver who can generate workable solutions and resolve complaints., Results driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation., Resourceful team player who excels at building trusting relationships with customers and colleagues., Experienced Instructor teaching age groups from 5 years old to 55+., Kids coaching in Martial Arts including Boxing, Kickboxing, Wrestling, and Brazilian Jiu Jitsu., Program puts strong emphasis on physical fitness and discipline.
Personal Information
Authorized To Work: US
Accomplishments
Top Performer Quarter 1, 2025
Timeline
Roadside Assistance Technician / Tow Driver
AAA The Auto Club Group
07.2024 - Current
Aircraft Detailer
Immaculate Flight
10.2023 - 07.2024
Head Martial Arts Instructor
Premier Martial Arts
08.2021 - 08.2023
Oil Technician/Assistant Manager
Performance Plus Quick Lube
05.2018 - 08.2021
Restaurant Owner/Operator
Wing Doozy
07.2012 - 06.2016
Concierge/Valet
Azure Condominiums
01.2009 - 06.2012
Real Estate Agent
The Michael Group
03.2005 - 01.2009
Real Estate (License) -
Kaplan University
High School Diploma -
Kenowa Hills High School