Michael Lopretta
Merced,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Merced Hyundai Kia VW
03.2024 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales, parts and service profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Razzari Auto Center
03.2019 - 09.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
Stevens Creek Hyundai
01.2011 - 02.2019
- Overall Winner of 2018 National Board of Excellence with Hyundai Motor America Sales
- Doubled service gross and customer pay repair orders in less then 3 years
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Arts - General
Miami Dade College
Miami, FL01-1997
Skills
- Effectively communicating and implementing organizations policies and goals
- Effectively communicating and implementing factory policies and goals
- Embrace challenges
- Protecting our guest and company
- Motivation
- Customer retention
- Workflow planning
- Purchasing
- Recruitment
Timeline
General Manager
Merced Hyundai Kia VW
03.2024 - 11.2024
General Manager
Razzari Auto Center
03.2019 - 09.2023
General Manager
Stevens Creek Hyundai
01.2011 - 02.2019
Associate of Arts - General
Miami Dade College
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