Michael Lozito
Sacramento,CA
Summary
Driven professional with experience at Ella Dining Room and Bar, adept in order management and cultivating relationships with guests. Excelled in upselling, enhancing sales by over 20%, and maintaining high customer satisfaction through effective communication and detailed attention to dietary needs. Skilled in both high-volume service and personal guest interaction, demonstrating a balance of hard and soft skills. Most importantly, a family oriented individual who cherishes relationships and being a great teammate above all else.
Overview
12
12
years of professional experience
Work History
Server
Ella Dining Room and Bar
Sacramento
12.2018 - 08.2024
- Bussed and reset tables to keep dining room and work areas clean (started as a back server and worked my way to server).
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular guests.
Driver
Uber
Sacramento, CA
01.2013 - 12.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed all relevant traffic laws and safety regulations.
- Created report with riders and got to know people from all walks of life.
Cook
The Lodge
Rancho Cordova, CA
06.2015 - 09.2018
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor Of Business - Business
American River College
Sacramento, CASkills
- Food Running
- Order Management
- Table Setting
- Order delivery practices
- Getting to know guests on a personal level
- High volume server
Timeline
Server
Ella Dining Room and Bar
12.2018 - 08.2024
Cook
The Lodge
06.2015 - 09.2018
Driver
Uber
01.2013 - 12.2018
Bachelor Of Business - Business
American River College