Michael Ma
Hayward,CA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
17
17
years of professional experience
Work History
Inside Sales Specialist HQ
Lucid Motors
Newark, United States
10.2023 - Current
- Oversaw unsupported markets, ensuring a smooth sales journey from lead generation to order fulfillment.
- Ranked 2nd in sales performance throughout the year, maintaining average monthly revenues of $1.2M.
- Coordinated with various departments, like finance, the transaction DMV team, and delivery centers, to ensure customer satisfaction.
- Aligned sales activities across field, finance, delivery, and marketing teams.
- Executed over 100 outreach activities daily via phone calls, emails, and text messages to maintain healthy engagement.
Internet Sales Manager
Coliseum Lexus of Oakland
Oakland, United States
05.2020 - 08.2023
- Lexus Master Certified Sales for three years.
- Managed responses to internet leads and incoming phone inquiries along with driving Costco Auto Program sales.
- Set new store records for highest monthly and yearly profit, as well as revenue. Five times the top sales of the months in a year.
- Developed a Chinese community car-buying network utilizing social media platforms. Responsible for the store's Chinese market advertisement, including attending Chinese radio live talk shows and advertising in Chinese newspapers.
- Assist the General Sales Manager with daily store operations, including scheduling, new hire training, dealer trades, trade-in appraisals, finance paperwork, etc.
- Supported General Sales Manager in structuring deals, finalizing sales, and enhancing store profits.
Room Service
Marriott Hotels
Burlingame, United States
06.2016 - 03.2023
Regional Business Development Manager
Microsoft
, China and HongKong
11.2011 - 05.2014
- Managed cloud computing software operations across four states with local staff and dealers.
- Established connections with local dealers targeting underserved regions.
- Ensured delivery process efficiency by working closely with the local engineering team.
Regional Sales Manager
Gigabyte
, China
01.2008 - 10.2011
Education
Associate's degree - E-commerce
Guangzhou University
Guangzhou01.2008
Skills
- Business Management
- Solution Selling
- Sales Management
- Sales team training
- Sales operation
- KPI analysis
- CRM software
- Employee motivation
- Sales and market development
- Salesforce
Languages
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Timeline
Inside Sales Specialist HQ
Lucid Motors
10.2023 - Current
Internet Sales Manager
Coliseum Lexus of Oakland
05.2020 - 08.2023
Room Service
Marriott Hotels
06.2016 - 03.2023
Regional Business Development Manager
Microsoft
11.2011 - 05.2014
Regional Sales Manager
Gigabyte
01.2008 - 10.2011
Associate's degree - E-commerce
Guangzhou University