Michael Madsen
Denver,Colorado
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
Work History
Receptionist
Arc Thrift Stores Corporate Office
Lakewood
06.2023 - 08.2026
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered inquiries on a multi line phone system from incoming calls from customers , donors,and vendors.
- Executed receptionist tasks to ensure smooth office operations.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized office documentation in system to enhance workflow efficiency.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Monitored office supplies inventory to ensure adequate stock levels.
- Tracked and ordered office supplies to maintain stock levels
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managing Daily Communication between departments
- Provided administrative support to corporate office departments for efficient workflow.
- Acted as the primary contact for external vendors and repairs
- Processed invoices and supported basic bookkeeping
- Organized physical and digital filing systems
General Warehouse Worker
Arc Thrift Stores
Denver
05.2019 - 09.2022
- Order Fulfillment: Picked, packed, labeled, and shipped customer orders with 100% accuracy and adherence to schedule.
- Shipping and Receiving: Unloaded and verified incoming shipments against packing slips to ensure accuracy and completeness.
- Inventory Control: Managed stock levels and conducted cycle counts to maintain accurate inventory data.
- Inventory Control: Managed stock levels, conducted cycle counts, and updated data in the System.
- Safety and Maintenance: Followed strict OSHA compliance guidelines.
Education
Administrative Office Certification - Business Technology
Community College of Denver
DenverAssociates Degree - Information Technology
Community College of Denver
DenverSkills
- Administrative Support
- Microsoft Office Suite
- Google Workspace Tools
- Data & Records: Accurate data entry, database management, and digital fill
- Basic Accounting
- Scheduling tools proficiency
- Workflow organization
- Effective communication skills
- Attention to detail
- Problem-solving skills
- Customer service skills
- Hard Skills
- Soft Skills
Timeline
Receptionist
Arc Thrift Stores Corporate Office
06.2023 - 08.2026
General Warehouse Worker
Arc Thrift Stores
05.2019 - 09.2022
Administrative Office Certification - Business Technology
Community College of Denver
Associates Degree - Information Technology
Community College of Denver