Michael Maestas
Cheyenne
Summary
Results-driven professional with experience in insurance claims, process improvement, employee training, customer service, compliance review, and team leadership. Proven ability to streamline workflows, develop operating procedures, lead onboarding initiatives, and deliver exceptional customer experiences. Recognized for strong communication skills, problem-solving abilities, and a commitment to operational excellence.
Overview
8
8
years of professional experience
Work History
TOTAL LOSS CLAIM SPECIALIST
STATE FARM MUTUAL
07.2022 - Current
- Investigated and evaluated complex automotive total-loss claims, ensuring compliance with company guidelines and regulations.
- Delivered high-quality customer service by guiding policyholders through claims process and efficiently resolving concerns.
- Functioned as resource-line specialist, guiding new team members in claim handling procedures.
- Co-led onboarding and training initiatives for groups exceeding 40 employees, enhancing knowledge transfer and operational readiness.
- Developed and facilitated team training sessions on claim investigations, policy interpretation, and workflow best practices.
- Recognized for contributions in leadership, mentorship, and process improvement within claims organization.
SCREENING AND SELECTION SERVICES SPECIALIST
AUTOMATIC DATA PROCESSING
11.2021 - 07.2022
- Conducted detailed employment background investigations per client requirements and regulatory standards.
- Reviewed court records, criminal histories, and legal documentation for accuracy and completeness.
- Produced comprehensive reports to support hiring decisions across multiple industries.
- Maintained strict confidentiality while handling sensitive applicant information.
DEVELOPER
HOT SHOT AUTOMATION
04.2021 - 09.2021
- Designed and implemented operational workflows, business processes, and automation solutions for a growing startup.
- Developed standard operating procedures (SOPs) to improve consistency and scalability.
- Built customer onboarding funnels and training materials to support client adoption and retention.
- Trained clients on software functionality and best practices, improving user engagement and operational efficiency.
PARKING ENFORCEMENT OFFICER
CITY OF BOULDER
07.2018 - 07.2021
- Enforced 53 city ordinances related to parking management through regular patrols.
- Collaborated with emergency personnel to address citizen complaints effectively.
- Educated public on parking ordinances to enhance compliance and awareness.
- Led redesign project for implementation of automated license plate readers.
- Revamped standard operating manual to improve operational procedures.
- Trained new hires, ensuring smooth integration into team operations.
Education
B.S - CRIMINAL PSYCHOLOGY
LIBERTY UNIVERSITY
VIRGINIA08-2020
High School -
RANGEVIEW HIGH SCHOOL
COLORADOSkills
- Regulatory compliance
- Conflict resolution
- Report generation
- Process improvement
- Workflow optimization
- Employee training
- Leadership development
Leadership Experience
- Elected to the Hudson, Colorado City Council (2020).
- Co-led onboarding and training programs for groups of 40+ employees at State Farm.
- Trained and mentored employees across multiple organizations throughout career progression.
- Founding member of fraternity chapter while attending the University of Northern Colorado.
- Led process improvement, operational redesign, and procedural documentation initiatives in both public and private sector roles.
Timeline
TOTAL LOSS CLAIM SPECIALIST
STATE FARM MUTUAL
07.2022 - Current
SCREENING AND SELECTION SERVICES SPECIALIST
AUTOMATIC DATA PROCESSING
11.2021 - 07.2022
DEVELOPER
HOT SHOT AUTOMATION
04.2021 - 09.2021
PARKING ENFORCEMENT OFFICER
CITY OF BOULDER
07.2018 - 07.2021
B.S - CRIMINAL PSYCHOLOGY
LIBERTY UNIVERSITY
High School -
RANGEVIEW HIGH SCHOOL