MICHAEL MALONEY

• Responsible in overseeing the daily operations of 346 units amongst two high rise, Class A assets, including a luxury high-rise and loft-style mid-rise property in Boston's desirable Seaport District.
• Proficient in producing detailed weekly and monthly financial and analytic reports and maintains on-going relationship with investors.
• Leads a team of 12 employees and manages a steady cash flow of over 1.2M per month.

• Successfully led a team of 6 managing 285 units, including an affordable housing component.
• Overseeing more than $3.1M in capital projects, including over 100 full unit renovations with an average ROC of 24%.
• Spearheaded the complete redevelopment of common areas, including a new leasing office, business center, fitness center, and lobby.
• Notably, I achieved a 25% growth in NOI, 5.7% growth in GPR, 10.2% increase in total income, and an 11.3% reduction in expenses.
• Through strategic initiatives, I increased occupancy from 92.6% to 95.1%, significantly reduced delinquency, and ensured high compliance with affordable housing requirements.
• My efforts in community engagement, operational excellence, and project management have strengthened our financial performance and enhanced resident satisfaction, reflecting my commitment to driving growth and success.

• Responsible in overseeing the daily operations of 472 apartments including affordable housing, bookkeeping, unit turn times, leasing, capital projects, on-going unit renovations and resident relations.
• Prepare accounting and month-end reports in accordance with Greystar policies, procedures including financial accounting statements.
• Maintaining positive resident relations and monitoring all delinquency to ensure residents remain in good standing month over month.
• Reporting daily and weekly to investors and clients on financials, occupancy trends and legal escalations.
• Responsible for hiring and running a team of 12 employees and over 15 subcontractors.
• Accomplishments include completing a $2.2M water heater project in 2022, completion of 130 full, in-unit renovations and rent growth by 7.1% GPR YOY in 2022-2023.

• Understand prospect business goals, educate and re-engineer operational process, providing customized business solutions to CEO's, CFO's and VP level individuals within the small to medium sized business market.
• Responsible for creating our own call lists, gathering information and pre-qualifying leads, discussing operational benefits and presenting in-depth cost analysis with C-Level executives via phone, zoom calls and in person.
• Responsible for managing accounts post-sale cycle to maintain residual business and provide customer service support.

• Entering and maintaining detailed records of traffic activity, new leases, and lease renewals.
• Conducting daily and weekly rental property market reports.
• Auditing lease files for property sales.
• Developing new leasing and marketing strategies to attract new tenants.
• Ensuring that on-site and off-site leasing teams are thoroughly following up and following through with all prospects.
• Negotiating rates and finalizing renewal leases with current tenants.

• Showing prospective residents apartments and following up with them via phone, mail and email.
• Discussing occupancy terms, rental criteria, pricing and property amenities.
• Following up with leads and residents through lease filing software.
• Responsible for the processing of lease requirements for potential renters and ensuring that all documents are filed accurately following the standards of property management and clients.
• Coordinating move ins and move outs.
• Assisting with on-going resident relations and ensuring that their requests are responded to promptly and accurately.

Supervising the daily activities of inmates and ensuring that they obey the rules and regulations of the Massachusetts Department of Correction. Maintaining and managing a housing unit of 70+ inmates. Effectively communicating with inmates and their families to assist in rehabilitation. Responds to all security needs and assists in emergency situations. Completing daily logs. Writing reports on inmate conduct. Enforcing regulations through effective communication and use of progressive sanctions.

Acts as a liaison between the hospital and the local police department. Responds to requests for the restraint of patients. Verbal deescalation of aggressive patients. Makes rounds in all sections of the hospital to guard against fire, theft, unlawful entry and enforce safety regulations. Observes parking area activities, checks for unauthorized vehicles, etc. Responds to all security needs and assists in emergency situations, i.e., fire, disaster, etc. Reforms varying degrees for patient watches

and monitoring.