Summary
Overview
Work History
Education
Skills
Timeline
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Michael Manalo

Broad Channel,NY

Summary

Dynamic professional and experience in retail and merchandising. Highly motivated, easily adaptable, and a detail-oriented team player, as well as a self-starter. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Footwear Associate

Modells Sporing Goods
09.2012 - 05.2013
  • Footwear Associate
  • Greeted customers on the sales floor with footwear selection and sizing
  • Maintained the store with sweeping mopping
  • Worked well in a team setting, providing support and guidance
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Stock Associate

Duane Reade By Walgreens
08.2021 - 10.2023
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives
  • Investigated and resolved customer inquiries and complaints quickly
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Mott Liguor & Wine
09.2019 - 08.2020
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Worked well in a team setting, providing support and guidance
  • Stocked merchandise, clearly labeling items, and arranging according to wine
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Footwear Associate

Sports Authority
08.2016 - 01.2017
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier

Dollar Tree
11.2023 - Current
  • Maintained clean sales floor face things in the red zone area
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Demonstrated items to customers and created customer awareness, interest and sales
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Supported loss prevention goals by monitoring shopper behavior
  • Helped customers manage large purchases by collecting items from shelves and storage locations.

Education

No Degree - Commerical Photography

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Retail Industry Knowledge
  • Customer Assistance
  • Positive Customer Engagement
  • Company Guidelines
  • Complex Transactions
  • Goal-Driven
  • Exceeding Customer Expectations
  • Energy and Physical Stamina
  • Available Nights, Weekends and Holidays
  • Scheduling Flexibility
  • Flexible Hours
  • Cash Register Operations
  • Ability to Lift 40 Pounds
  • Prioritizing Workflows
  • Retail Transactions

Timeline

Cashier

Dollar Tree
11.2023 - Current

Stock Associate

Duane Reade By Walgreens
08.2021 - 10.2023

Cashier

Mott Liguor & Wine
09.2019 - 08.2020

Footwear Associate

Sports Authority
08.2016 - 01.2017

Footwear Associate

Modells Sporing Goods
09.2012 - 05.2013

No Degree - Commerical Photography

LaGuardia Community College of The City University of New York

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Michael Manalo