Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Michael Maples

IT Support
6021 Sequoia Cir., Vero Beach,FL

Summary

Experienced and dedicated IT Specialist with strong interpersonal skills seeking position in IT support. Educated and skilled in end-user technical support and troubleshooting, with an attention to detail and a commitment to customer service.

Overview

8
8
years of professional experience
3
3

Certifications

Work History

Technical Support Representative

CompuCom
12.2020 - Current
  • Provide user support to identify issues and explain solutions to restore service and functionality
  • Document user support interactions for future reference
  • Use ticketing systems to manage and process support actions and requests
  • Resolve diverse range of technical issues across multiple systems and applications
  • Able to handle high-volume client interactions with high customer satisfaction

Personal Advisor

Schwartz Insurance Group
10.2017 - 10.2020
  • Responsible for maintaining ongoing client relationships, including updating and implementing policy changes, upselling coverage, processing payments, and serving as liaison between clients and carriers
  • Assisted with in-office PC support including network printing issues, Microsoft Office support, troubleshooting, and set up of new equipment

Agent Team Member

State Farm
10.2015 - 10.2017
  • Handled and promptly resolved customer complaints to maintain professional relationships
  • Informed clients of insurance and financial services tailored to their needs
  • Called prospective clients in market area to explain products offered and qualify leads

Education

Associate of Applied Science - Information Security

Jefferson Community And Technical College
Louisville, KY
12.2021

Skills

  • Configuring Devices
  • Customer Service Expertise
  • Apple IOS
  • Windows
  • Hardware and Software Troubleshooting
  • IT Infrastructure Support
  • Account Management
  • MS Office Proficiency
  • Support Ticket System Management

Certification

  • CompTIA A+ Certification (2022)
  • Information Security Specialist (2020)
  • Test Out Security Pro Certification (2019)
  • CISCO Networking Enhanced (2019)
  • Test Out PC Pro Certification (2017)

Timeline

Technical Support Representative

CompuCom
12.2020 - Current

Personal Advisor

Schwartz Insurance Group
10.2017 - 10.2020

Agent Team Member

State Farm
10.2015 - 10.2017

Associate of Applied Science - Information Security

Jefferson Community And Technical College

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Michael MaplesIT Support