Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Michael Marques

Michael Marques

Austin,TX

Summary

  • Accomplished Retail Sales Manager offering over 8 years in boosting performance momentum and exceeding sales quotas. Positive team manager with record of high employee retention rates.
  • Enthusiastic management professional with demonstrated success supervising staff, building successful teams & relationships with customers.
  • Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

19
19
years of professional experience

Work History

Realtor

RE/MAX
05.2024 - Current
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.

Store Sales Manager

Sleep Number
04.2016 - 04.2024
  • Lead store operations, recruiting, management, training and sales functions, ensuring productivity, compliance with company policies and team effectiveness.
  • Provide a world-class customer experience. Utilize a proven sales process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products that will deliver the "best sleep of their life."
  • Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information. Provide timely, relevant follow-up
  • Demonstrate a tenacious drive for results while consistently exceeding sales goals.

Assistant Kitchen Manager

Outback Steakhouse
11.2009 - 04.2016
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Efficiently resolved problems or concerns to the satisfaction of all parties involved
  • Continually monitored restaurant and took appropriate action to ensure compliance with food safety procedures and quality control guidelines

Teller

ATFCU
06.2011 - 06.2012
  • Maintained confidentiality of bank records and client information
  • Established new customer accounts including checking, savings, lines of credit and loans

Cashier

HEB
06.2006 - 11.2009
  • Assessed customer needs and responded to questions
  • Provided professional and courteous service at all times

Education

Bachelor of Science - Biology

Texas State University
San Marcos
2014

Skills

  • Compelling leadership skills
  • Goal-oriented
  • Excellent communication skills
  • Tenacious drive for results
  • Established track record of remarkable sales results
  • Resolution-oriented
  • Bilingual

Accomplishments

Sleep Number

  • Consistently exceeded monthly and annual sales goals
  • Double digit positive comp growth-20% on YoY basis for past 5 years as Sales Manager
  • Trained, developed and retained talent within district
  • Generated $13M+ in revenue for company since hire - (April 2016)
  • Key Performance Indicators above average all across
  • 3 time Presidents Circle Winner for Sales Performance Metrics

Certification

  • Licensed Realtor- May 2024- Current

Timeline

Realtor

RE/MAX
05.2024 - Current

Store Sales Manager

Sleep Number
04.2016 - 04.2024

Teller

ATFCU
06.2011 - 06.2012

Assistant Kitchen Manager

Outback Steakhouse
11.2009 - 04.2016

Cashier

HEB
06.2006 - 11.2009

Bachelor of Science - Biology

Texas State University

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