Michael Marro
Troy
Summary
Dynamic leader with extensive experience at Rensselaer County Department of Social Services, excelling in case management and compliance monitoring. Proven track record in enhancing team collaboration and resolving conflicts, resulting in improved service delivery and increased staff morale. Skilled in document management, fostering a positive work environment while achieving organizational objectives.
Overview
27
27
years of professional experience
Work History
Supervisor of Employment and Training
Rensselaer County Department of Social Services
Troy
02.2024 - Current
- Supervised staff in providing social services to community members.
- Coordinated case management activities for diverse client needs.
- Monitored compliance with state regulations and agency policies.
- Conducted regular team meetings to discuss case progress and challenges.
- Reviewed client documentation for accuracy and completeness.
- Evaluated staff performance and provided constructive feedback regularly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented quality control measures, significantly reducing error rates.
- Collaborated with other departments to coordinate workflow processes between teams.
Supervisor of Temporary Assistance
Rensselaer County Department of Social Services
Troy
07.2023 - 02.2024
- Supervised caseworkers to ensure compliance with department policies and procedures.
- Facilitated team meetings to discuss cases and share best practices.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Tracked progress on projects and provided timely feedback to staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
SNAP Program Supervisor
Rensselaer County Department Of Social Services
Troy
12.2012 - 06.2023
- Supervised program operations and ensured compliance with state regulations.
- Managed case reviews and facilitated service delivery improvements.
- Resolved client concerns by implementing effective communication strategies.
- Coached staff members on how best to use available resources effectively.
- Resolved conflicts between staff members in a professional manner.
- Analyzed program effectiveness to optimize workflows.
- Ensured compliance with all applicable laws, regulations, standards and codes of practice.
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
- Developed strategies for improving program efficiency and effectiveness.
- Facilitated cross-departmental collaboration to meet program objectives and deadlines.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
General Manager
Constintino Companies
Albany
03.1998 - 07.2003
- Directed daily operations to enhance efficiency and service quality.
- Oversaw staff recruitment, training, and development initiatives.
- Fostered a positive workplace culture through effective communication and leadership.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
Education
Bachelor of Arts - Marketing Management
Siena College
Latham, NY05-1997
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
Troy, NY05-1994
High School Diploma -
La Salle Institute
Troy06-1991
Skills
- Case management
- Compliance monitoring
- Employee evaluation
- Document management
- Conflict resolution
- Team collaboration
Accomplishments
- St. Mary's Service Club Award
Timeline
Supervisor of Employment and Training
Rensselaer County Department of Social Services
02.2024 - Current
Supervisor of Temporary Assistance
Rensselaer County Department of Social Services
07.2023 - 02.2024
SNAP Program Supervisor
Rensselaer County Department Of Social Services
12.2012 - 06.2023
General Manager
Constintino Companies
03.1998 - 07.2003
Bachelor of Arts - Marketing Management
Siena College
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
High School Diploma -
La Salle Institute
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