Michael Marro
Latham,NY
Summary
Results-oriented leader with extensive experience in case management and compliance monitoring. Proven ability to enhance team collaboration and resolve conflicts, significantly improving service delivery and staff morale. Strong expertise in document management ensures efficient administrative support and achievement of organizational objectives.
Overview
1
1
Language
27
27
years of professional experience
Work History
Supervisor of Employment and Training
Rensselaer County Department of Social Services
Troy, NY
02.2024 - 08.2025
- Coordinated case management activities for diverse client needs, ensuring effective service delivery.
- Monitored compliance with state regulations and agency policies to enhance operational standards.
- Conducted team meetings to assess case progress and collaboratively address challenges.
- Reviewed client documentation for accuracy and completeness to maintain high-quality service.
- Addressed and resolved interpersonal conflicts within the team, fostering a harmonious work environment.
- Utilized document management system to organize files, ensuring data accessibility and efficiency.
Supervisor of Temporary Assistance
Rensselaer County Department of Social Services
Troy, NY
07.2023 - 02.2024
- Supervised caseworkers to ensure compliance with department policies and procedures.
- Facilitated team meetings to discuss cases and share best practices, enhancing collaborative problem-solving.
- Monitored employee productivity, delivering constructive feedback and coaching to improve performance.
- Coordinated with other department supervisors to align workflows and ensure efficient collaboration.
- Evaluated department needs and delegated tasks to optimize overall production.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
SNAP Program Supervisor
Rensselaer County Department Of Social Services
Troy, NY
10.2003 - 06.2023
- Oversaw client caseload for non-profit agency and managed assessments to develop individualized plans.
- Ensured compliance with all applicable laws, regulations, standards, and codes of practice.
- Analyzed program effectiveness to optimize workflows and enhance service delivery.
- Facilitated collaboration across departments to achieve program objectives and meet critical deadlines.
General Manager
Constintino Companies
Albany, NY
03.1998 - 07.2003
- Managed daily business operations, including budgeting, staffing, and scheduling for seamless functionality.
- Directed operations to optimize service quality and operational efficiency.
- Fostered a positive workplace culture through open communication and supportive leadership.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Arts - Marketing Management
Siena College
Latham, NY05-1997
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
Troy, NY05-1994
High School Diploma -
La Salle Institute
Troy06-1991
Skills
- Case management
- Document management
- Records management
- Conflict resolution
- Scheduling and coordination
- Correspondence preparation
- Compliance monitoring
- Program evaluation
- Team collaboration
- Administrative support
- Workflow optimization
- Data management
Accomplishments
- St. Mary's Service Club Award
Education and Training
other,other,other
Languages
English
Full Professional
Timeline
Supervisor of Employment and Training
Rensselaer County Department of Social Services
02.2024 - 08.2025
Supervisor of Temporary Assistance
Rensselaer County Department of Social Services
07.2023 - 02.2024
SNAP Program Supervisor
Rensselaer County Department Of Social Services
10.2003 - 06.2023
General Manager
Constintino Companies
03.1998 - 07.2003
High School Diploma -
La Salle Institute
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
Bachelor of Arts - Marketing Management
Siena College