MICHAEL MASSEY
Houston,USA
Summary
Results-oriented professional with 29.5+ years of experience and a proven knowledge of customer loyalty. Aiming to leverage my skills to successfully fill the General Manager role at your company.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
36
36
years of professional experience
1
1
Certification
Work History
General Manager
Texas State Optical
Kingwood, TX
01.2019 - Current
- Directed operational strategies to enhance customer experience and streamline store processes.
- Oversaw staff recruitment, training, and performance management to maintain high service standards.
- Implemented inventory control systems to optimize stock levels and reduce costs.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
AMERICA'S BEST CONTACTS AND EYEGLASSES
HOUSTON, TX
09.2015 - 01.2019
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Regulate all specific areas and able to fill in when need be. Preliminary testing for the doctor. Includes NCT, Retinal Camera, Auto refractor. Dispensing contact lenses, and fitting Patients for proper eye wear. Coaching and delegating our areas of opportunity.
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
District Lab Tech Manager
VISION WORKS/EYE MASTERS
HOUSTON, TX
01.1999 - 08.2015
- Hire, train, and educate all Lab associates. Managing the P&L to reach all goals of our locations. Budget and oversee the products and productivity. Payroll and scheduling for my direct reports. Maintaining and repairing all lab equipment. Coaching along with mentoring our team members. Able to balance a 2 million dollar store to meet all company standards.
Lab Supervisor
VISION SOURCE
HOUSTON, TX
01.1995 - 06.1999
- Managing a group of 8 associates. Scheduling and staffing lab area. Training and educating on how to use our equipment. Cut, grind and polish lenses. Correctly able to read a prescription to make a patients' eye wear. Continuing educating my direct reports to be ABO certified. Sending out quality product and meeting Ansi standards. Budget all remakes and keeping cost to a minimum.
Vision Center Manager
WALMART VISION CENTER
HOUSTON, TX
02.1990 - 06.1995
- Controlling a monthly budget store of 1.5 million. Hiring and training all associates in this department. Setting goals for the associated to reach all company standards. Prepared analysis and P&L for company meeting and along with weekly meetings. Assured all customer service was demonstrated with detailed education of product and customer satisfaction.
Education
Business Management Business
HOUSTON COMMUNITY COLLEGE
HOUSTON, TX01.1985
High School Diploma - undefined
BOOKER T WASHINGTON HIGH
HOUSTON, TX05.1983
Skills
- Filing vision insurance
- Microsoft
- Educated on repairing Lab equipment
- Staff training/development
- Inventory control
- Goal setting
- P&L management
- Labor cost controls
- Consistently meet goals
Accomplishments
- Staffing - Worked directly with Human Resources to streamline the hiring and onboarding process.
- Collaborated with the District Manager to oversee multiple locations.
Certification
ABO Certified
Timeline
General Manager
Texas State Optical
01.2019 - Current
General Manager
AMERICA'S BEST CONTACTS AND EYEGLASSES
09.2015 - 01.2019
District Lab Tech Manager
VISION WORKS/EYE MASTERS
01.1999 - 08.2015
Lab Supervisor
VISION SOURCE
01.1995 - 06.1999
Vision Center Manager
WALMART VISION CENTER
02.1990 - 06.1995
High School Diploma - undefined
BOOKER T WASHINGTON HIGH
Business Management Business
HOUSTON COMMUNITY COLLEGE