Michael Mawyer

• Showcased vehicle features and took customers on test drives in local area.
• Explained differences between models to clients, comparing and discussing capabilities and features.
• Greeted customers at arrival to build positive relationships and discuss vehicles.
• Collaborated with prospective customers over phone and email to schedule sales appointments.
• Educated customers about sales processes, warranty requirements and service standards.
• Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
• Maintained high referrals and consistent repeat business due to first-rate customer service standards.
• Analyzed customer needs to make suitable product recommendations and demonstrations.
• Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
• Responded to inquiries from potential customers via email and telephone.
• Followed up with customers to build long-term relationships and successful referrals.
• Maintained up-to-date database of sales contacts and customer information.
• Checked purchased vehicles at delivery time for damage and completed remaining preparations.
• Scheduled automotive deliveries with vendors and customers.
• Adhered to standards of quality and service and industry regulations.
• Consistently exceeded quotas by pursuing and closing sales.
• Greeted customers to determine wants or needs.
• Placed special orders or called other stores to find desired items.
• Maintained records related to sales for store management.
• Ticketed, arranged and displayed merchandise to promote sales.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Computed purchases and received and processed cash or credit payment.
• Answered store and merchandise questions and led customers to wanted items.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Recommended merchandise to customers based on needs and preferences.
• Prepared merchandise for purchase or rental.

• Greeted customers and provided product information.
• Assisted customers in making informed decisions about the cars they were interested in purchasing.
• Conducted test drives for prospective buyers.
• Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
• Maintained customer satisfaction by providing prompt, reliable service.
• Advised customers on financing options and warranties available for their purchase.
• Developed relationships with potential buyers through phone calls and emails.
• Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
• Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
• Provided follow-up customer service after a car sale was completed.
• Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
• Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
• Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.

I was the project manager for up to three jobs at one time managing subcontractors, ordering materials and keeping the schedule per job.

• Monitored daily construction and evaluated project progress, contract compliance and safety.
• Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.

I was a shower door salesman and with measure shower doors, order material and schedule installation.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Same duties as working for RW Mawyer Inc.

I worked for my father starting in 93 and I would manage jobs for him, frame, lay hardwood floors, trim work, pour concrete and do scheduling.

• Read and followed blueprints when planning and implementing construction phases.
• Managed daily work assignments by delegating tasks and monitoring progress.
• Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
• Kept track of supplies and materials to prevent inventory losses.
• Reviewed documentation and safety materials and implemented work site procedures in accordance with regulations.
• Worked with suppliers to keep materials flowing and meet demanding timelines.
• Maintained quality standards and monitored work for corrective action.
• Assigned projects and tasks to employees based on competencies and specialties.
• Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
• Assessed usage of equipment by crews to prevent accidents, damage and safety violations.
• Supervised subcontractor progress and coordinated project meetings to discuss milestones and timelines.
• Tracked material usage and contractor hours to align projects with budgets.
• Supervised aspects of construction projects, lending communication and hands-on assistance.
• Completed indoor and outdoor commercial and residential construction projects.
• Oversaw plumbing, heating, ventilation and irrigation system projects, which included construction, maintenance and repair work.
• Efficiently recorded and rejected incorrect deliveries of material to site.
• Obtained building and specialty permits from local jurisdictional agencies.
• Created weekly schedules and daily workflows to support adequate project coverage.