Michael McCain

-Supported Senior Client Advisors in delivering personalized services to high-net worth clients, contributing to $300k in sales of luxury RTW, outerwear and accessories.

• Assisted directly in closing high-value transactions, including $4,000 outerwear and $500–$3,000 RTW pieces, consistently driving upsells to increase average order value.

• Built and maintained relationships with VIP clients across fashion, entertainment, and international diplomacy (including UN clientele), reinforcing brand loyalty and repeat business.

• Prepared fitting rooms, coordinated appointments, and maintained showroom standards to ensure a seamless, high-end customer experience.

• Utilized internal CRM tools to track client preferences, follow up on leads, and support ta

• Facilitated in intercepting more than 100 highly questionable counterfeit ready to wear, shoes and handbags through precise inspection of brand markings, hardware, stitching and font consistency.
• Price merchandise based on retail value, condition, and style of up to $6,000.
• Collaborated with High Risk Authentication team to price vintage/ marquis items to align with market trends and increase overall company revenue.
• Writing product descriptions for over 200 lux/marquis accessories and handbags per day to increase web traffic and improve SEO.
• Provided accurate SKU information such as measurements, accents and sizing for all product categories.

• Maintained acceptance standards by inspecting luxury products for condition issues, maintaining average monthly UPH of 28.1.
• Processed and conditioned average of 300 ready to wear, shoes/accessories, handbags and Jewelry per day to fastrack outflow.
• Increased product cycle of inbound ready to wear and shoes by 10% by saving over 200 items through precise inspection.

• Promptly resolved all costumer inquiries and questions boosting customer satisfaction.
• Participated in inventory control including sorting, packing, and placing inventory in store from shipments of over 1,000
• Operated hand-held inventory device in order to retrieve real time customer orders for shipping/ delivery and pickup up to 30-50 orders in timed manner.

• Collaborated with platoon to facilitate driver dispatches to accomplish 100% of delivery requirements.
• Established, along with company Master Sargeant every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• First point of contact at warehouse to provide support and answer all questions to civilian contractors.