Michael Mcclain
Hartford
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in problem-solving and customer relationship management. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in scheduling and logistics, consistently ensuring timely delivery of services while maintaining meticulous attention to detail.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
MTM Transportation Services
05.2024 - Current
- Provided exceptional customer support via phone and email communication.
- Assisted clients with scheduling transportation services and resolving issues.
- Recorded and maintained accurate customer interactions in the system.
- Educated customers about transportation options and policies effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
Caregiver
Companions and homemakers
Berlin
06.2018 - 03.2024
- Maintained a clean and safe living environment for clients.
- Provided personal care and assistance to clients in daily activities.
- Documented daily activities and changes in client condition accurately.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
Customer Service Representative
Walgreens
Hartford
11.2015 - 04.2018
- Provided exceptional customer support via phone and email communication.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Educate members on the Walgreens Save a Trip program, offer enrollment, and, if interested, enroll them.
Overnight Stocker
Walmart
Stratford
02.2011 - 09.2015
- Duties were stock inventory night shift
- Stocked shelves with merchandise to ensure product availability and organization.
- Received and processed shipments, verifying accuracy of inventory received.
- Maintained cleanliness and safety standards in stock areas and sales floor.
- Collaborated with team members to optimize stock placement for efficiency.
- Operated equipment such as pallet jacks and forklifts safely during stocking tasks.
- Received and stocked merchandise in a timely manner.
Warehouse Worker
Teavanna
Stratford
10.2010 - 11.2011
- Duties picking and packing orders.
- Operated forklifts to move products within the distribution center.
- Packaged tea and merchandise for shipment to retail locations.
- Operated scanners, computers, and other equipment to track orders.
Education
High School Diploma -
JOHN F KENNEDY HIGH SCHOOL
Waterbury, CT06-2010
Skills
- English
- Customer relationship management
- Industry knowledge
- Problem solving
- Attention to detail
- Active listening
- Team collaboration
- Customer relations
- Delivery scheduling
- Scheduling
- Customer service
Timeline
Customer Service Representative
MTM Transportation Services
05.2024 - Current
Caregiver
Companions and homemakers
06.2018 - 03.2024
Customer Service Representative
Walgreens
11.2015 - 04.2018
Overnight Stocker
Walmart
02.2011 - 09.2015
Warehouse Worker
Teavanna
10.2010 - 11.2011
High School Diploma -
JOHN F KENNEDY HIGH SCHOOL