Michael McClellan
Indianapolis,IN
Summary
Professional in retail management with strong background in leadership and operational excellence. Demonstrates consistent focus on team collaboration and achieving measurable results. Skilled in inventory management, customer service, and conflict resolution, adapting effectively to changing needs. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead (Keyholder)
Sandbox VR
08.2024 - Current
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
- Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
Fine Dining Server
White Lodging
10.2023 - 05.2024
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
Manager
Indy Tacos
10.2022 - 10.2023
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Host
Sahm's Restaurant & Catering
01.2021 - 11.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation numbering from parties of 5 to 80.
SV3 Hardware Technician
Insight Global
05.2020 - 06.2021
- Installed printers, bank teller work stations, servers, and assisted in server transition to improve workflow for 20 employees.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Education
Some College (No Degree) - Acting
Butler University
Indianapolis, INSome College (No Degree) - Theatre/ Film Studies
Huntington University
Huntington, INHigh School Diploma -
Roncalli High School
Indianapolis, IN2016
Skills
- Store operations
- Team motivation
- Cash handling accuracy
- Staff training and development
- Sales leadership
- Delegation and supervision
Accomplishments
- Supervised team of 9 staff members.
- Resolved product issue through consumer testing.
Certification
- A+ Certification License - 2018-2023
Timeline
Lead (Keyholder)
Sandbox VR
08.2024 - Current
Fine Dining Server
White Lodging
10.2023 - 05.2024
Manager
Indy Tacos
10.2022 - 10.2023
Host
Sahm's Restaurant & Catering
01.2021 - 11.2022
SV3 Hardware Technician
Insight Global
05.2020 - 06.2021
Some College (No Degree) - Acting
Butler University
Some College (No Degree) - Theatre/ Film Studies
Huntington University
High School Diploma -
Roncalli High School