Michael McConnell
Overland Park,KS
Summary
Dedicated, responsible, and self-motivated professional with strong organizational aptitude and proven track record of hard work. Seeking opportunity in managerial or entry-level IT position.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Ryan Lawn & Tree
12.2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Investigated customer complaints and escalated issues to address critical requests.
Event Coordinator/Recruiting Manager
Top Golf
09.2022 - 05.2023
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Streamlined recruiting processes for entire team.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Budget Specialist/Office Manager
Acumen Fiscal Agency
09.2020 - 08.2022
- Performed office tasks, client intake over the phone, data entry and supply management, and worked well on-site and remote through Microsoft systems.
- Forecasted expenditures and revenues to establish department's financial position by examining and analyzing financial reports and discussing financial data and future requirements.
- Trained new team members on internal budget procedures, fostering a collaborative work environment among finance staff members.
Education
No Degree - Computer Science
Collin College
Plano, TXGraduate -
Plano ISD STEM Academy High School
05.2020
Skills
- Relationship building and management
- Training and mentoring
- Accuracy and Attention to Detail
- Organizational Skills
- Office Administration
- Technical Support
Additional Information
Currently acquiring CompTIA and Cyber Security Certifications and further enhancing my knowledge in the technical field.
References
References available upon request.
Timeline
Customer Experience Agent
Ryan Lawn & Tree
12.2023 - Current
Event Coordinator/Recruiting Manager
Top Golf
09.2022 - 05.2023
Budget Specialist/Office Manager
Acumen Fiscal Agency
09.2020 - 08.2022
No Degree - Computer Science
Collin College
Graduate -
Plano ISD STEM Academy High School
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