Michael McConnell
O'Fallon,MO
Summary
Experienced field service professional with strengths in meter reading, billing verification, and water service control. Skilled in handheld data entry, leak investigation, and accurate customer record support.
Overview
20
20
years of professional experience
Work History
Meter Reader
American Water
St Louis, Missouri
11.2006 - Current
- Entered meter data into handheld devices and billing systems to ensure accurate billing.
- Collected readings from residential and commercial water meters for American Water service routes to maintain service reliability.
- Recorded meter readings in handheld devices and utility billing systems.
- Examined meter boxes, lids, and surroundings for damage or safety hazards to uphold safety standards.
Customer Service Representative8
American Water
St Louis, Missouri
11.2006 - Current
- Scheduled service appointments and coordinated field follow-up with technicians.
Field Service Representative
American Water
St Louis, Missouri
11.2006 - Current
- Investigated field leaks, meter issues, and water service complaints
- Installed, turned on, and shut off water service at customer sites
- Read meters and verified usage data for billing accuracy
Education
High School Diploma -
Francis Howell North High School
2549 Hackman Rd, St Charles MO 6330305-1998
Skills
- Meter reading
- Billing verification
- Leak investigation
- Water service control
- Handheld data entry
- Service appointment scheduling
- Field service coordination
Timeline
Meter Reader
American Water
11.2006 - Current
Customer Service Representative8
American Water
11.2006 - Current
Field Service Representative
American Water
11.2006 - Current
High School Diploma -
Francis Howell North High School