Michael McCormick
Ocala,FL
Summary
Proven Shift Supervisor with a track record of enhancing customer satisfaction and streamlining operations at Starbucks. Excelled in conflict resolution, operations management, and training, significantly improving team performance. Skilled in labor and food cost control fostering a customer-oriented environment, driving revenue, and maintaining high-quality standards.
Reliable Shift Leader with 3 years in the customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
Education
Bachelor of Science - Medical Physics
Arizona State University
Tempe, AZ06-2028
High School Diploma -
Rolesville Highschool
Rolesville, NC06-2021
Skills
- Shift reporting
- Attendance oversight
- Safety reviews
- Labor and food cost control
- Training and mentoring
- Customer-oriented
- Operations management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Bachelor of Science - Medical Physics
Arizona State University
High School Diploma -
Rolesville Highschool
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