Summary
Overview
Work History
Education
Skills
Timeline
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Michael McCraner

Galien,MI

Summary

Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
Saint Joseph, Michigan
03.2022 - 08.2024
  • Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests. Processed payments accurately and efficiently.
  • Maintained cleanliness of lobby area at all times.
  • Managed cash drawer responsibly throughout shift.

Public Area Attendant

The Inn At Harbor Shores
Saint Joseph, Michigan
05.2021 - 02.2022
  • Maintained cleanliness of public areas, such as lobbies, restrooms, and elevators.
  • Inspected furniture for damage or wear and tear. Cleaned windows, glass partitions, and mirrors using appropriate cleaning materials.
  • Removed trash from waste receptacles on a regular basis.
  • Maintained hotel public areas sparkling clean, sanitary, secure, and inviting to guests.

Hotel Porter

Four Winds Casino Resort
New Buffalo, Michigan
09.2019 - 05.2021
  • Assisted guests with inquiries and requests in a timely manner.
  • Maintained cleanliness of public areas, including lobbies, hallways, and restrooms.
  • Performed cleaning duties such as vacuuming, dusting furniture and or mopping floors.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Cleaned lobby, lounge, and other public areas to maintain health standards and an organized, tidy space.

Education

High School Diploma -

River Valley Junior High School
Three Oaks, MI
06-2018

Skills

  • Reservations
  • Guest Services
  • Time Management
  • Supply Replenishment
  • Cash Handling
  • Customer Service

Timeline

Front Desk Agent

Holiday Inn Express Hotel Suites
03.2022 - 08.2024

Public Area Attendant

The Inn At Harbor Shores
05.2021 - 02.2022

Hotel Porter

Four Winds Casino Resort
09.2019 - 05.2021

High School Diploma -

River Valley Junior High School

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Michael McCraner