Michael McCusker
Melrose,MA
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
23
23
years of professional experience
Work History
District Manager/Market Leader
Old Navy
09.2015 - Current
- Develop and train general managers in up to 20 locations ranging from $3-8 million dollars
- Surpass district goals by developing and implementing plans that optimize sales and profitability
- Develop programs for brand and territory to support staffing and scheduling to customer requirements
- Lead innovation for the brand through piloting and continuous improvement of new initiatives and updated operating models
Area Manager
Old Navy
10.2013 - 09.2015
- Pilot Area Manager program for brand
- Partner with Human Resources and Regional Directors to build program that prepares General Managers for multi-unit leadership
- Acting assignment for four months to lead Pennsylvania market during transition between leaders
- Lead three stores in addition to home store
- Deliver above market results across metrics in all stores
General Manager
Old Navy
10.2012 - 10.2013
- Train and develop team for one of the highest volume and profile stores in New England
- Promote three General Managers
- Deliver double digit sales growth with improved customer metrics and best in district loyalty metrics
Store Team Leader/Executive Team Leader
Target
10.2001 - 09.2011
- Lead teams of up to 150 leaders and associates to deliver sales comps in stores up to $60 million dollars
- Repeat selection to support district inventory, audits and other operational standards
- New leader peer mentor
- Supported on boarding of new leaders through calls and store visits
Education
Business management -
UMass Boston
01.2012
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Operations management
- Team development
- Multi-unit management
Timeline
District Manager/Market Leader
Old Navy
09.2015 - Current
Area Manager
Old Navy
10.2013 - 09.2015
General Manager
Old Navy
10.2012 - 10.2013
Store Team Leader/Executive Team Leader
Target
10.2001 - 09.2011
Business management -
UMass Boston
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