Michael McDuffie
San Antonio
Summary
To use my managerial, problem-solving, and communication skills in a leadership position that offers the opportunity to foster team work and build a dynamic work environment that not only produces happy employees but extremely satisfied customers and produces top numbers.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Territory Manager
1-800-PACK-RAT, LLC
Dallas-Fort Worth
10.2022 - 10.2024
- As the Territory Manager, I was responsible for warehouse, and transportation operations in Louisiana, Texas and Oklahoma.
- Managed day to day operations to include scheduling, payroll, customer resolutions, inventory management for all warehouses, budgeting and evaluations.
- Performed monthly audits of each location and held daily conference calls via Teams with my staff.
- Responsible for staffing measures for both peak season and non peak season to ensure we could meet the customer needs and remain financially viable at the same time.
- Maintained pm schedules for all trucks and forklifts throughout my territory to ensure we maintained maximum productivity daily.
- Managed six salaried managers, three salaried supervisors and up to sixty drivers.
- Opened up new warehouse locations and ensured the new properties met our corporate model and standards.
- Solely responsible for all staffing of each location.
- Traveling 70% of the time throughout the territory.
Terminal Manager
DieselGrid LLC.
Griffin
06.2021 - 10.2022
- Oversee all functions of the day to day operations of a 3PL company.
- Manage 20 plus drivers, 2 certified mechanics and 4 office staff and reported directly to the CEO.
- I manage the P&L, develop new business leads for growth in our market and expanding our footprint into new markets.
- I ensure all drivers remain compliant with the hours of service and logs through the use of Samsara.
- I ensure all equipment is compliant with PMS, annual inspections, and all repairs are completed and documented properly.
- I manage all incoming and outgoing expenses on a daily, weekly and monthly basis to include repair cost, fuel charges, and American Express expenses.
- I perform and train staff on all functions to include proper billing, invoicing, dispatching, the use of outside DAT board to gain additional business.
- My operation was awarded with Carrier of the Year with CH Robinson for 2021 and 2022.
Terminal Manager
Forward Air Solutions/FAS
Ellenwood
10.2020 - 06.2021
- Manage a team of four operations managers, 12 supervisors, 86 class A drivers, and 300 plus hourly associates.
- Responsible for the P&L over 13 different accounts.
- Ensure all systems function and staffing matches our daily volume in order to maintain our cartons per hour goal.
- Perform all recruiting and hiring initiatives for the campus.
- Ensure our customers are highly satisfied with our services at all times.
- I was brought in as a special projects manager/contractor for 6 months.
Sr. Transportation Manager
Saddle Creek Logistics Services
Macon
10.2016 - 10.2020
- Manage a team of up 40 workers including truck drivers, cross dock workers, one Sr Logistics Coordinator and one Transportation Supervisor.
- Operate with up to 35 weekly outbound routes that consist of 3-5 stops per route.
- Process up to 30 truck loads weekly with my cross dock crew.
- Responsible for the P&L, establishing and meeting KPI goals, processing pay role in Kronos and Ceridian as well as maintaining all Hours for temporary cross dock associates.
- Have directed my team to four consecutive years of accident free/injury free work and produced perfect scores on our safety audits four years in a row.
- Practice and implement Lean Operating Methods and consistently surpass our financial goals year over year.
Logistics Manager/ Unit Career Advisor
United States Air Force
12.1996 - 01.2017
- Responsible for over 750 million dollars in inventory and the distribution of line items to all activities on base as well as other bases.
- Ensure all deployment kits are fully stocked and ready for shipment with a short notice.
- Responsible for ensuring all members are properly trained and all members have their mobility bags and folders updated and ready for deployment at a moment's notice.
- Train all members on the ESS system to ensure all are knowledgeable and able to perform every supply function within.
- Responsible for writing all performance evaluations and carrying out any needed disciplinary actions.
- Retired effective January 2017
Warehouse Manager
Performance Team Freight Systems
Shreveport
09.2012 - 05.2014
- Operated the American Honda Motors account.
- Managed up to 35 associates in the daily operations of shipping, receiving, warehousing, scheduling, inventory.
- Very knowledgeable on all SAP functions and lean management.
- Submitted all payroll information to our corporate office weekly.
- Ensured everything ran correctly daily and was responsible for ensuring the proper maintenance was completed as needed to ensure our operation ran without problems.
- In charge of the safety program and we had zero issues during my time with the company.
- In charge of all training of SAP systems and all new hires as well as current employees.
- Responsible for creating excel spreadsheets and keeping account of all productivity weekly and maintaining our workload capacity to ensure no overtime occurred unless approved by our customer.
- Responsible for submitting weekly billing to our corporate finance department by running weekly and monthly reports in SAP and ensuring all shipping bills balanced accordingly.
- I was responsible for certifying all staff in Hazardous Materials Handling.
- Produced our bi-annual inventory with a perfect accuracy rate in May 2013 and maintained this accuracy rate monthly.
- Oversaw a warehouse expansion from 90000 square feet to over 200000 square feet and ensured the productivity of all employees remained constant to ensure our financial goals were reached.
- Was responsible for overseeing all modification projects and ensured we had appropriate staffing using temp-services as needed.
- Ensured all supplies were ordered on time every quarter through our customer as well as other supplies we needed.
- Ensured all forklift preventative maintenance was accomplished on time through our outside forklift company to include new tires when needed and all repairs.
Education
Masters of Business Administration - Business Administration
Jones International University
Centennial, COB.A. - Criminal Law/Civil Law/Political Science
University of Texas San Antonio
San Antonio, TXA.A.S - Logistics Management
Community College of The Air Force
San Antonio, TXSkills
- Serving
- Logistics
- Six Sigma
- Manufacturing
- Management Experience
- Business development
- Operating systems
- Quality assurance
- Warehouse experience
- Budgeting
- Process Improvement
- Workforce management
- Management
- Oil & gas
- Microsoft Outlook
- Outside sales
- Ceridian
- MRP
- Profit & loss
- Customer service
- Employee Orientation
- Forklift
- Sourcing
- SAP ERP
- Negotiation
- Working with people with disabilities
- Program management
- Computer hardware
- Organizational skills
- Senior leadership
- Freight
- Distribution center
- Forecasting
- Dealership experience
- Operations management
- Purchasing
- Data management
- Profit & Loss
- Team management
- Supervising experience
- Leadership
- Analysis skills
- Customer relationship management
- Production Management
- ERP systems
- SAP Warehouse Management
- SAP
- Windows
- Kronos
- Microsoft Office
- Communication skills
- 3PL
- Operations Management
- Data Management
- Problem management
- Supply Chain Experience
- Compliance management
- Asset management
- Warehouse management system
- Word processing
- Salesforce
- Team Management
- Human resources
- OSHA
- Project management
- Sales
- Lean
- Financial Report Writing
- Event Planning
- Microsoft Excel
- Procurement management
- Pricing
- Cost control
- Lean Six Sigma
- Human Resources
- ERP Systems
- Microsoft Access
- Construction
- Microsoft Powerpoint
- Production planning
- Warehouse management
- Continuous improvement
- Training & development
- Freight Experience
- SAS
- Teaching
- Project Management
- AS400
- Recruiting
- Military
- Materials management
- Computer skills
- Financial auditing
- HACCP
- Merchandising
- Microsoft Word
- Transportation Management
- Tableau
- Supply chain
- Financial report writing
- Transportation management systems
- Inventory control
- Procurement
- Strategic Planning
- Relationship management
Certification
- Six Sigma Certification, 03/01/18 to Present
- Driver's License
- Secret Clearance
- Six Sigma Green Belt
- Six Sigma Black Belt
- Certified Purchasing Manager
- OSHA 10
- OSHA 30
Military Service
United States Air Force, United States, 12/01/96, 01/01/17
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Territory Manager
1-800-PACK-RAT, LLC
10.2022 - 10.2024
Terminal Manager
DieselGrid LLC.
06.2021 - 10.2022
Terminal Manager
Forward Air Solutions/FAS
10.2020 - 06.2021
Sr. Transportation Manager
Saddle Creek Logistics Services
10.2016 - 10.2020
Warehouse Manager
Performance Team Freight Systems
09.2012 - 05.2014
Logistics Manager/ Unit Career Advisor
United States Air Force
12.1996 - 01.2017
Masters of Business Administration - Business Administration
Jones International University
B.A. - Criminal Law/Civil Law/Political Science
University of Texas San Antonio
A.A.S - Logistics Management
Community College of The Air Force