Michael McKinney
Denver,CO
Summary
Proven track record in time management and customer service, exemplified during my tenure at 24-7 Intouch. Skilled in utilizing GPS navigation and maintaining a clean driving record, I've effectively enhanced customer satisfaction and operational efficiency. My ability to manage high-stress situations and communicate effectively has consistently improved service delivery and client retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Uber
05.2017 - 08.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative
24-7 Intouch
04.2016 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dispatcher
TransExpress
07.2014 - 02.2017
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Order Picker
Sprint
06.2010 - 08.2014
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Education
Graduate Certificate - Customer Service
Pueblo Community College
Pueblo, CO09.2024
High School Diploma - English, Math
Montbello High School
5000 Crown Blvd 08.1990
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Certification
Customer service
Timeline
Driver
Uber
05.2017 - 08.2019
Customer Service Representative
24-7 Intouch
04.2016 - 11.2018
Dispatcher
TransExpress
07.2014 - 02.2017
Order Picker
Sprint
06.2010 - 08.2014
Graduate Certificate - Customer Service
Pueblo Community College
High School Diploma - English, Math
Montbello High School
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