Michael McLendon
Hemet,CA
Summary
Highly motivated and customer-focused professional seeking the Client Support Specialist position at Century Business Solutions to utilize strong communication skills, technical expertise, and a self-driven attitude in providing exceptional support to customers.
Overview
2
2
years of professional experience
Work History
Sales Manager
BCBGMAXAZRIA
03.2019 - 01.2020
- Improved underperforming KPI's and increased sales by recognizing customer purchasing patterns and identifying overall industry trends
- Extensively used MS Excel for KPI and sales tracking and reporting.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Supervisor
HAY/DESIGN WITHIN REACH
06.2018 - 02.2019
· Efficiently managed Electronic Data Interchange (EDI) for seamless communication and logistical oversight of furniture shipments, ensuring timely deliveries.
· Fostered strong relationships with private and commercial clients, resulting in increased sales.
Education
DATA ANALYTICS CERTIFICATE -
University of California, Irvine
01.2023
B.A. POLITICAL SCIENCE -
University of California, Irvine
06.2022
Skills
- Effective collaboration with cross-functional teams
- Software-related issue diagnosis and resolution
- Proficiency in software installations and troubleshooting
- Proactive self-starter with excellent time management
- Utilizing Microsoft Excel for data tracking and reporting
- Exemplary written and verbal communication skills
- Software installation procedures
- Client Relationship Management
- Background in development, coding, and systems management
- Implementation and maintenance of ERP software systems
Projects
- Created a machine learning model using CO2 emissions and electricity production data. Gathered and prepared data, selected relevant features, chose an algorithm, trained the model, validated it with a holdout set of data, and deployed and monitored the model's performance. Utilized SQL, Python, and statistical techniques.
- Created a website using HTML, CSS, JavaScript, and Tableau to visualize and present the findings of the machine learning project. Hosted the website using Amazon Web Services (AWS).
Timeline
Sales Manager
BCBGMAXAZRIA
03.2019 - 01.2020
Sales Supervisor
HAY/DESIGN WITHIN REACH
06.2018 - 02.2019
DATA ANALYTICS CERTIFICATE -
University of California, Irvine
B.A. POLITICAL SCIENCE -
University of California, Irvine