Michael McNeill

• Managed service operations, optimizing workflows and enhancing team performance.
• Oversaw scheduling and staffing to ensure adequate coverage and service quality.
• Implemented process improvements, resulting in increased efficiency and customer satisfaction.
• Trained and mentored staff on best practices for service delivery and operational excellence.
• Coordinated communication between departments to streamline operations and resolve issues promptly.
• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Monitored service staff performance and provided feedback for improvement.

• Trained and mentored junior technicians on safety protocols and equipment operation.
• Developed and implemented efficient workflows for tank inspections and repairs.
• Troubleshot mechanical issues, minimizing downtime through effective problem-solving skills.
• Completed start ups and upgrades for fueling sites
• trained other techs on fixing and starting up Wawas and other fuel companies

• Developed training materials for new technicians, improving onboarding process and knowledge retention.
• Mentored junior technicians, fostering skill development and promoting teamwork within the department.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Programmed start ups for Wawa
• Trained new techs on Wawa protocols and policies

Started as a janitor while finishing degree. Became substitute teacher, then transferred to the Fueling dept. Fixed the nine sites for the school system