Michael Meier
Chandler,AZ
Summary
Experienced Flight Coordinator and EMS Aviation professional, with proven track record in client management and customer service skills. Unique ability to create immediate rapport with internal/external customers. Reputation for resolving difficult problems to improve customer satisfaction. Action oriented, and thrive in fast paced environments.
Overview
22
22
years of professional experience
Work History
Flight Coordinator
SkyShare
05.2023 - Current
- Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.
- Ensures that all information for each flight including catering, car rental, routing, passengers, etc, has been accurately collected
- As customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely manner
- Confirm ground transportation/Catering in positions prior to departure/arrival as needed
- Monitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)
- Resolve service requests, questions, or complaints and escalate as needed. Following up with the owner about service issues and escalating as necessary
- Develop a good rapport with customers, owners, and their assistants to ensure exceptional customer service is provided at all times
- Identifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues
- Advises appropriate personnel of potential/actual delays and conditions affecting safety of flight
- FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO
- Facilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office personnel
- Follow safe, efficient, and regulatory compliant practices
- Maintaining an upbeat and professional appearance and attitude
- Any other requests by management
Dispatch Associate
Global Medical Response / ABC Ambulance
07.2017 - 04.2023
- Receive public emergency and non-emergency calls for medical and behavioral health ground ambulance transports, supervised response prioritization in order to effectively dispatch emergency units such as ALS / BLS ground ambulances while tracking data in real-time environments. Read system GPS maps, caller information, and documented details in system. Assist billing department with information for patient EMR.
Medical Transport Communications Assistant
Banner Health / Banner Air
06.2021 - 12.2021
- Flight Communications Specialist responsible for oversight and flight-following of all missions and serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians before and throughout transport
Transfer Center Access Specialist
PHI Air Medical
10.2016 - 03.2017
- Coordinate PHI Air Medical Patient Navigation functions in support of emergent, urgent, and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, nursing homes, physician offices via a single call to initiate acceptance, and facilitate doctor to doctor consults, and/or transportation arrangements
Flight Communications Specialist
Survival Flight Inc
02.2014 - 09.2015
- Answer emergency/non-emergency lines on multi-line phone system for multi-state Part 135 air medical operator, Dispatch aircraft to requested location and destination, operate 2 way multi-channel radio system, Flight track aircraft with Sky Connect GPS tracking system, QA all data entered into FlightLink aviation CAD program. Outreach with local EMS agency's
Flight Communications Specialist
Omniflight Helicopters/Air Methods Corp
01.2011 - 12.2011
- Answer emergency/non-emergency lines on multi-line phone system for multi-state Part 135 air medical operator, File flight plan releases with Operational Control Center, Dispatch aircraft to requested location and destination, operate 2 way multi- channel radio system, Flight track aircraft with Sky Connect GPS
Transfer Center Specialist
Omniflight Helicopters/Air Methods Corp
01.2011 - 12.2011
- Answer Patient Transfer Center requests on multi-line phone system, Coordinate in support of emergent, urgent, and elective patients to a final destination facility, facilitate doctor to doctor consults
Durable Medical Equipment Dispatcher
Otto Bock Orthopedic Services
11.2009 - 06.2010
- Contact customers to schedule durable medical equipment delivery, pick up and exchanges, Analyze, route, and dispatch Patient Service Reps across multi-state territory, Comply with and achieve department daily/weekly/monthly standards for
accuracy and production
Lead Flight Comm Specialist/Fixed Wing Coordinator
PHI Air Medical
11.2001 - 03.2009
- Answer emergency/non-emergency lines on multi-line phone system for multi-state Part 135 air medical operator, Dispatch aircraft and ground ambulances, operate 2 way multi-channel radio system, Flight track aircraft , Facilitate transfer center doctor to doctor consults, arrange ground and/or air transport for patient transfer center, organ donor patient's and/or organ donor teams, provide flight quotes/sales, flight coordinate domestic and international fixed wing transport requests, enter daily stats into revenue transport spread sheet, resolve any on duty issues with communications staff and/or the dispatch of any aircraft or ground transportation
Education
Certified Flight Communicator
IAMTCS
South Jordan, UTPrivate Pilot Ground/Flight School
High Flight Aviation
Salt Lake City, UTAir Operations Management
Westminster College
Salt Lake City, UTCertified Emergency Medical Technician
Paramedic Professionals
Salt Lake City, UTSkills
- Over 20 years of Flight Coordinator and EMS Flight Dispatch experience
- Domestic/International aviation experience with fuel, accommodations, catering, customs, flight following, and flight quoting/sales
- FAA Part 135 and Part 91 operations experience, including filing pilot risk assessments, monitoring pilot duty time, scheduling, and aviation weather
- Experienced with multiple FOS/Aviation dispatch programs
- Previous airline operations and customer service experience, with extensive airline/aviation knowledge
- Ground transportation dispatch experience
- Prior EMT Certifiication, with 6 years of EMS field experience
- Experience with multi-line phones, various electronic devices, multi-state operations, 2 way radio systems, aviation GPS tracking, and aviation mapping programs
- Time management with solid multi-tasking and analytical skills
- Familiar with ALL Microsoft Office products, Google products, Salesforce, Avianis, NAVPAK, FlightAware and other CRM software programs
- Local, regional, national, and global geographical knowledge
- Very detail oriented, with excellent oral, written, and interpersonal skills
- Ability to prioritize quickly, and efficiently work under pressure
Timeline
Flight Coordinator
SkyShare
05.2023 - Current
Medical Transport Communications Assistant
Banner Health / Banner Air
06.2021 - 12.2021
Dispatch Associate
Global Medical Response / ABC Ambulance
07.2017 - 04.2023
Transfer Center Access Specialist
PHI Air Medical
10.2016 - 03.2017
Flight Communications Specialist
Survival Flight Inc
02.2014 - 09.2015
Flight Communications Specialist
Omniflight Helicopters/Air Methods Corp
01.2011 - 12.2011
Transfer Center Specialist
Omniflight Helicopters/Air Methods Corp
01.2011 - 12.2011
Durable Medical Equipment Dispatcher
Otto Bock Orthopedic Services
11.2009 - 06.2010
Lead Flight Comm Specialist/Fixed Wing Coordinator
PHI Air Medical
11.2001 - 03.2009
Certified Flight Communicator
IAMTCS
Private Pilot Ground/Flight School
High Flight Aviation
Air Operations Management
Westminster College
Certified Emergency Medical Technician
Paramedic Professionals
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