MICHAEL MERCER
West Portsmouth
Summary
Highly motivated professional with over a decade of management experience delivering exceptional customer service. Demonstrated track record of effectively overseeing patient accounts, resolving issues, and ensuring high levels of patient satisfaction. Skilled in utilizing interpersonal skills to establish strong relationships and cultivate trust with patients. Exceptional multitasking abilities and adeptness at adapting swiftly to dynamic environments.
Overview
16
16
years of professional experience
Work History
Service Advocate
Aetna/CVS
07.2023 - Current
- Provided information on diverse insurance plans to callers.
- Delivered comprehensive service from scheduling to assessing claims.
- Deployed various systems to streamline processes.
- Coordinated with healthcare staff to optimize patient services.
Patient Access Coordinator
Community Action Committee Of Pike
03.2016 - 07.2023
- Conducted thorough pre-appointment chart reviews guaranteeing accuracy.
- Directed potential self-pay candidates to appropriate financial support services.
- Provided excellent customer service to patients and their families
- Assisted in organizing and maintaining patient files
- Coordinated communication between patients, family members, medical staff and administrative staff
- Maintained knowledge of community services and resources available to patients
- Registered patients by obtaining necessary and accurate financial and demographic information
Office Manager
08.2008 - 03.2016
- Delivered quality customer service to staff and customers
- Assisted with the development of marketing and promotional materials
- Assisted company executives by preparing reports and presentations
- Reviewed financial statements and ledgers working with accounting staff to clear discrepancies
- Collaborated with IT department to order and maintain computer technology
- Collection of past due debt
Education
Bachelor Of Science - Business Management
University Of Phoenix
Phoenix, Arizona09.2021
Skills
- Customer Service
- Microsoft Office Suite
- Electronic Health Records Systems
- Registration and processing
- Insurance Verification
Languages
English
Timeline
Service Advocate
Aetna/CVS
07.2023 - Current
Patient Access Coordinator
Community Action Committee Of Pike
03.2016 - 07.2023
Office Manager
08.2008 - 03.2016
Bachelor Of Science - Business Management
University Of Phoenix
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