Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Merus

Miramar

Summary

Dynamic professional with experience at USPS and Xfinity Comcast, excelling in customer service and technical troubleshooting. Proven ability to enhance operational efficiency through effective route management and process improvements. Strong safety awareness and attention to detail ensure high-quality service delivery and customer satisfaction. Committed to continuous learning and skill development.

Highly organized and reliable postal professional with solid background in mail distribution and customer service. Known for collaborative teamwork and adaptability to changing delivery requirements. Possesses excellent route planning and time management skills, ensuring timely and accurate mail delivery.

Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering [Number] years of carrier experience on high-volume routes.

Overview

18
18
years of professional experience

Work History

Mail Carrier

USPS
08.2018 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Technician

Xfinity Comcast
04.2007 - 07.2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.

Education

Goliath Academy High School
Fort Lauderdale, FL

MBA - Business Administration And Management

Strayer University
Miramar, FL
11-2019

Bachelor of Science - Criminal Justice

Strayer University
Miramar, FL
07-2015

Associate of Science - Criminal Justice

Florida Technical College
Pembroke Pines, FL
01-2013

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading
  • Package handling
  • Mail sorting
  • Postal regulations
  • Route management
  • Mail-sorting and delivery sequence

Timeline

Mail Carrier

USPS
08.2018 - Current

Technician

Xfinity Comcast
04.2007 - 07.2018

Goliath Academy High School

MBA - Business Administration And Management

Strayer University

Bachelor of Science - Criminal Justice

Strayer University

Associate of Science - Criminal Justice

Florida Technical College