Michael Merz
Glendale,AZ
Summary
Results-driven operations manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
38
38
years of professional experience
4
4
Certification
Work History
Business Owner/Operator
CDM Plumbing Inc DBA Roto-Rooter
08.2019 - Current
- Served as principal stakeholder over organization's complete operations
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll and fiscal management
- Trained and guided team members to maintain high productivity and performance metrics
- Growth in plumbing sales from 4.4 million to 6.2 million
- Growth in water restoration from 700 thousand to 1.1 million.
Division Manager
Roto-Rooter Plumbing & Water Cleanup
06.2010 - 08.2019
- Supervised daily planning, coordination, and administration for division operations
- Controlled costs by streamlining operations and reducing waste
- Exercised independent judgment in onboarding, training, and motivating division staff to maximize performance
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Increased profit margins by effectively controlling budget and overhead
- Growth in sales from 8 million to 12 million.
Hiring and Recruiting Manager
Roto-Rooter Plumbing & Water Cleanup
04.2006 - 06.2010
- Conducted phone interviews to assess applicants’ relevant knowledge, skills, experience and aptitudes
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures
- Recruited top talent to maximize profitability.
Branch Manager in Training
Orkin Pest Control
03.2004 - 04.2006
- Developed and maintained positive relationships with customers to build rapport and trust
- Resolved customer complaints in a professional and timely manner
- Hired, trained and supervised a team of service staff members to meet business goals.
General Manager
Jos. A. Banks Clothier
03.1996 - 05.2003
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager/ District Manager
Kuppenhiemer Menswear
01.1987 - 02.1996
- Supervised 6 locations to enforce high-quality standards of operation
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Modeled best practices for sales and customer service.
Education
MBA - Business Administration
Indiana University of Pennsylvania
Monroeville, PA12.2006
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
Indiana, PA12.1986
Skills
- Business Process Optimization
- Personnel Management
- Operations Management
- Sales Strategy
- Team Leadership
- Financial Reporting
- Sales tactics
- Inventory Control
- Sales strategy
- Human Resources
- Customer Relations
- Employee Training
- Business Administration
Accomplishments
Bullseye Awards 2020,2021,2022 for Sales Achievements in Core Sales
Bullseye Awards 2020,2021,2022 for Sales Achievement in Water Restoration
Golden Shovel Award 2021 for Excavation Sales
Golden Bucket Awards 2020,2021,2022 for Sales Achievement in Water Restoration
Location
Glendale AZ 85305
Certification
- IICRC Certified Microbial Remediation
- IICRC Certified Applied Structural Drying
- IICRC Certified Water Damage Restoration
- IICRC Certified Trauma & Crime Scene
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Software
Microsoft
Timeline
Business Owner/Operator
CDM Plumbing Inc DBA Roto-Rooter
08.2019 - Current
Division Manager
Roto-Rooter Plumbing & Water Cleanup
06.2010 - 08.2019
Hiring and Recruiting Manager
Roto-Rooter Plumbing & Water Cleanup
04.2006 - 06.2010
Branch Manager in Training
Orkin Pest Control
03.2004 - 04.2006
General Manager
Jos. A. Banks Clothier
03.1996 - 05.2003
General Manager/ District Manager
Kuppenhiemer Menswear
01.1987 - 02.1996
MBA - Business Administration
Indiana University of Pennsylvania
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
- IICRC Certified Microbial Remediation
- IICRC Certified Applied Structural Drying
- IICRC Certified Water Damage Restoration
- IICRC Certified Trauma & Crime Scene
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