Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Metiva

Summary

Proven leader at the United States Postal Service, adept in time management and verbal communication, excelled in streamlining operations and enhancing team performance. Achieved significant improvements in efficiency and customer service excellence through strategic planning and innovative problem-solving. Skilled in inventory control and fostering a collaborative work environment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Manager of Field Maintenance Operations

United States Postal Service, USPS
02.2021 - 10.2023
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans following USPS policies.
  • Cross-trained existing employees to maximize team agility and performance.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges within the United States Postal Service.

Supervisor of Field Maintenance Operations

United States Postal Service, USPS
03.2018 - 02.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Scheduled employees timely to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members. I would then communicate my notes and topics discussed to my Manager, keeping him notified.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Maintenance Operation Support Clerk

United States Postal Service, USPS
01.2010 - 03.2018
  • Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
  • Contributed to a positive work environment by consistently demonstrating professionalism, reliability, and teamwork.
  • Successfully kept inventory control over the USPS maintenance stockroom containing over a million dollars in parts inventory.
  • I would also drive a company car to meet fellow employees at arranged locations to pick up and dropoff critical parts needed to repair a down pieces of equipment.

Custodian

United States Postal Service, USPS
08.2000 - 01.2010
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in postal buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.


Window Clerk

United States Postal Service, USPS
06.1993 - 08.2000
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
  • Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
  • Supported new hires in learning job responsibilities through mentorship and guidance on best practices.
  • Provided training and support to other postal staff when needed.
  • Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
  • Maintained a stamp stock and cash drawer closing out daily, and balancing regularly within tolerance.

Education

High School Diploma -

Hemlock High School
Hemlock, MI
06.1984

Skills

  • Time Management
  • Verbal and written communication
  • Cash handling and management
  • Customer service excellence
  • Professionalism and Courtesy
  • Basic Math Competence
  • Cash Drawer Balancing
  • ID Verification
  • Inventory Control
  • Punctual and Reliable

Accomplishments

After more than 30 years, I recently retired from the United States Postal Service.

Certification

CPR Certified


Timeline

Manager of Field Maintenance Operations

United States Postal Service, USPS
02.2021 - 10.2023

Supervisor of Field Maintenance Operations

United States Postal Service, USPS
03.2018 - 02.2021

Maintenance Operation Support Clerk

United States Postal Service, USPS
01.2010 - 03.2018

Custodian

United States Postal Service, USPS
08.2000 - 01.2010

Window Clerk

United States Postal Service, USPS
06.1993 - 08.2000

High School Diploma -

Hemlock High School

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Michael Metiva