Michael Miao
440 N King ST APT 209,HI
Summary
Dynamic server with a strong work ethic and proven ability to enhance customer relations at Michel's at the Colony Surf. Skilled in multitasking and operating POS systems, I consistently deliver exceptional service while fostering warm relationships with guests. Committed to food safety standards and team-oriented collaboration for seamless dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Michel's at the Colony Surf
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Panya Bistro
01.2020 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, while attending to the bakery and host stand.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Cashier
Regal Bakery
01.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Kapiolani Community College
Honolulu, HIHigh School Diploma -
Roosevelt High School
Honolulu, HI01-2017
Skills
- Strong work ethic
- Effective Information Retention
- Customer Relations
- Safe Food Procedures
- Team-Oriented Collaboration
- Food Safety Standards
- Professional Dining Etiquette
- Quick Learner
Certification
- Servsafe Training
- Certified Dinning Room Associate, Federation of Dining Room Professionals
Languages
Chinese (Cantonese)
Professional Working
Japanese
Limited Working
Timeline
Server
Michel's at the Colony Surf
01.2023 - Current
Server
Panya Bistro
01.2020 - 02.2023
Cashier
Regal Bakery
01.2018 - 10.2019
Kapiolani Community College
High School Diploma -
Roosevelt High School
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