Michael Miceli
Lisle,IL
Summary
Proven leader with extensive experience in small business operations and customer relations, notably at M&M Home Remodel. Excelled in relationship building and operations management, driving customer satisfaction and repeat business. Achieved significant improvements in employee engagement and operational efficiency, demonstrating exceptional verbal communication and project estimating skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
Work History
Owner Home Remodel & Renovation
M&M Home Remodel
01.2001 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Beautician
Arial Beauty Products
03.1988 - 11.1990
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Owner Operator
M&M Trucking & Clean Up
04.1988 - 02.1990
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
Trucking Supervisor
ABC Trucking Inc.
10.1986 - 02.1988
- Developed strong relationships with clients, leading to increased repeat business and high levels of customer satisfaction.
- Collaborated with other departments for seamless coordination of logistics operations.
- Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
- Initiated performance evaluations for drivers, establishing clear expectations and promoting accountability.
- Conducted regular safety meetings to reinforce best practices and maintain a culture of safety among drivers.
- Improved driver satisfaction by addressing concerns and implementing feedback into operational changes.
Host
Jeremiah Sweeny's Restaurant
02.1985 - 03.1986
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Maitre D'
Puttin On The Ritz
09.1983 - 01.1985
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Education
Associate of Arts - Beautician
Mister Roberts Beauty School
Downers Grove, IL02.1989
High School Diploma -
Downers Grove South
Downers Grove, IL05.1975
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Project estimating
- Contract Management
- Sales management
- Customer Service Management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Languages
English
Full Professional
Timeline
Owner Home Remodel & Renovation
M&M Home Remodel
01.2001 - Current
Owner Operator
M&M Trucking & Clean Up
04.1988 - 02.1990
Beautician
Arial Beauty Products
03.1988 - 11.1990
Trucking Supervisor
ABC Trucking Inc.
10.1986 - 02.1988
Host
Jeremiah Sweeny's Restaurant
02.1985 - 03.1986
Maitre D'
Puttin On The Ritz
09.1983 - 01.1985
Associate of Arts - Beautician
Mister Roberts Beauty School
High School Diploma -
Downers Grove South
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