Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Michael Milanesi

Ramsey,New Jersey

Summary

Senior Director with 8+ years of demonstrated success in development and sales operations. Currently leading a US development and operations team for The Conference Board, responsible for lead development across US Councils and Centers

Overview

10
10
years of professional experience

Work History

Senior Director, US Member Development Operations

The Conference Board
New York, NY
09.2020 - Current
  • Oversee a team of lead developers with scope of 24 direct reports responsible for growth and development of US Councils and Centers
  • Projected to outpace annual goal of 6,000 new appointments with US Sales team (14% increase on 2021)
  • Streamline territory alignments, attainment levels, workflows and operations to continually grow prospect pipeline (7x since 2018)
  • Manage onboarding and training process to ensure successful ramp up for 14 new hires in 2022
  • Coach and develop talent to fill vacancies of greater size and scope across the organization (28 promotions since 2016)
  • Report weekly KPIs across Finance and Sales to measure and improve sales operations

Director, US Member Development Operations

The Conference Board
New York, NY
03.2019 - 09.2021
  • Exceeded annual meeting attainment goal finishing 2021 at 114% with 6,000 new appointments for sales
  • Overhauled the sales toolkit and vendor relationship model, centralizing several tools and expanding growth throughout the US Development and Engagement teams (5x growth in usage since implementation)
  • Revamped sales messaging and campaigns to boost reply rate, generate new sales meetings, and drive revenue
  • Developed comprehensive new hire training and onboarding manual used to reduce training time and startup costs for eight new hires
  • Implemented rotational lead assignment system to ensure equity of leads across 100+ Councils and 35 seller territories

Associate Director, Member Development Operations

The Conference Board
New York, NY
03.2018 - 03.2019

Senior Manager, US Member Development Operations

The Conference Board
New York, NY
10.2016 - 03.2018

Member Development Executive

The Conference Board
New York, NY
01.2016 - 10.2016

Member Development Executive, Strategic Accounts

The Conference Board
New York, NY
03.2015 - 12.2015

Member Development Associate, US Development

The Conference Board
New York, NY
09.2014 - 03.2015

Account Manager, Small Business

ADP
Stamford, CT
04.2013 - 08.2014

Education

MPA - Nonprofit Management

James Madison University
Harrisonburg, VA
2012

Bachelor of Science - Public Administration

James Madison University
Harrisonburg, VA
2010

Skills

  • Business Leadership
  • Hiring and Onboarding
  • Process Improvement
  • Focus and Follow-Through
  • Program Optimization
  • Excel, PPT, Office Suite
  • KPI Reporting and Data Analysis
  • CRM Dashboard Optimization
  • Vendor Management

Additional Information

Nicknames at The Conference Board: Metrics Mike, The Fixer

Timeline

Senior Director, US Member Development Operations

The Conference Board
09.2020 - Current

Director, US Member Development Operations

The Conference Board
03.2019 - 09.2021

Associate Director, Member Development Operations

The Conference Board
03.2018 - 03.2019

Senior Manager, US Member Development Operations

The Conference Board
10.2016 - 03.2018

Member Development Executive

The Conference Board
01.2016 - 10.2016

Member Development Executive, Strategic Accounts

The Conference Board
03.2015 - 12.2015

Member Development Associate, US Development

The Conference Board
09.2014 - 03.2015

Account Manager, Small Business

ADP
04.2013 - 08.2014

MPA - Nonprofit Management

James Madison University

Bachelor of Science - Public Administration

James Madison University

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Michael Milanesi