Michael Milinkovich
SARASOTA
Summary
Dynamic leader with a proven track record at Sarasota Yacht Club, enhancing guest satisfaction and driving repeat business through exceptional leadership and food safety practices. Skilled in team management and staff development, adept at transforming challenges into opportunities for growth. Excelled in managing high-volume events and fostering positive client relationships, significantly contributing to professional development and team cohesion.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Banquet Captain
Sarasota Yacht Club
03.2016 - 01.2025
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
Store Manager
Jallo Enterprises
03.2015 - 03.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
A Taste of Europe
06.2013 - 03.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Bob Evans
05.2012 - 07.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Gold Pros
03.2009 - 04.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Keystone College
La Plume, PA05-1985
High School Diploma -
Hopewell Senior High School
Aliquippa, PA06-1983
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Staff management
- Exceptional leadership
- Food safety
- Food safety and sanitation
Certification
Servsafe certified
Timeline
Banquet Captain
Sarasota Yacht Club
03.2016 - 01.2025
Store Manager
Jallo Enterprises
03.2015 - 03.2016
Store Manager
A Taste of Europe
06.2013 - 03.2015
Assistant Store Manager
Bob Evans
05.2012 - 07.2013
Store Manager
Gold Pros
03.2009 - 04.2012
Associate of Arts - Hotel, Motel, And Restaurant Management
Keystone College
High School Diploma -
Hopewell Senior High School
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