Michael Millsap
Springfield,MO
Summary
Dynamic professional with a proven track record in customer service and staff management. Skilled in training and mentoring teams, enhancing performance, driving sales through effective client engagement, and maintaining a positive work environment. Experienced in overseeing night operations, ensuring smooth and efficient processes. Utilizes excellent leadership and communication skills to manage staff effectively and address the Client's needs promptly.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Night Manager and Sales Associate
No More Needs
09.2022 - 05.2025
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with cliental to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized selling techniques to drive sales.
Delivery Driver
Ozarks Last Mile
08.2022 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Territory Manager, Sales Manager
Roller's Ozark Mountain Cleaning
01.2019 - 08.2022
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Warehouse Worker
SGC Foodservice
01.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40lbs.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Server
Alamo Drafthouse
01.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Production Assistant
Onsite Productions
02.2017 - 01.2018
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Set up equipment for music and lights.
- Worked with wedding coordinators and production team to establish a smooth work flow.
Education
Bachelors in Behavioral Sciences - Psychology
Evangel University
Springfield, MO05-2029
High School Diploma -
Lighthouse Academy
Springfield, MO01-2018
Skills
- Customer Service
- Customer relations
- Staff Management
- Sales and Clientele outreach
- Equipping and Training New Staff
- People management
- Experience in installing equipment
- Computer proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Night Manager and Sales Associate
No More Needs
09.2022 - 05.2025
Delivery Driver
Ozarks Last Mile
08.2022 - 09.2023
Territory Manager, Sales Manager
Roller's Ozark Mountain Cleaning
01.2019 - 08.2022
Warehouse Worker
SGC Foodservice
01.2019 - 01.2020
Server
Alamo Drafthouse
01.2018 - 01.2019
Production Assistant
Onsite Productions
02.2017 - 01.2018
Bachelors in Behavioral Sciences - Psychology
Evangel University
High School Diploma -
Lighthouse Academy
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
401k matchHealthcare benefitsWork-life balancePaid time off4-day work weekStock Options / Equity / Profit SharingSimilar Profiles
MACKENZIE GAGEMACKENZIE GAGE
Patient Transporter at CoxHealthPatient Transporter at CoxHealth
David HurfordDavid Hurford
Painter at G&G Painting LLCPainter at G&G Painting LLC
Casie CanningCasie Canning
Certified Registered Nurse Anesthetist at Freeman Health SystemCertified Registered Nurse Anesthetist at Freeman Health System
Harmony CarrHarmony Carr
Data Entry Volunteer at Carr Kids DaycareData Entry Volunteer at Carr Kids Daycare
Alicia EmpsonAlicia Empson
Sales Associate/Keyholder (night Manager) at Jo-Ann Fabrics and CraftsSales Associate/Keyholder (night Manager) at Jo-Ann Fabrics and Crafts