Michael Mims
Washington,NC
Summary
Dynamic Grocery Manager with a proven track record at Carlie C's IGA, excelling in customer service and merchandising strategies. Enhanced sales through innovative displays and optimized inventory management, reducing waste significantly. Skilled in training and mentoring staff, fostering a culture of safety and compliance while ensuring exceptional customer satisfaction.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Grocery Manager
Carlie C's IGA
01.2025 - 12.2025
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Fostered culture of safety and compliance, leading to reduction in workplace accidents.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Improved overall sales by identifying market trends and optimizing product selection.
- Streamlined checkout process, resulting in shorter lines and happier customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Monitored market trends to adjust product offerings and stay competitive.
- Developed and implemented inventory management procedures, reducing product waste significantly.
Deli Cook
Carlie C's IGA
09.2024 - 01.2025
- Kept abreast of industry trends and customer preferences, making suggestions for menu updates or additions accordingly.
- Collaborated with team members to provide exceptional customer service and high-quality products, leading to increased customer satisfaction.
- Successfully managed inventory by conducting regular audits of supplies and placing timely orders as needed.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Consistently maintained food temperatures within safe ranges by monitoring cooking equipment settings throughout the day.
- Improved overall efficiency by multitasking in various roles such as cashier, cook, or stocker when necessary.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
Meat Department Manager
Carlie C's IGA
08.2021 - 08.2023
- Spearheaded initiatives to improve overall operations efficiency within the Meat Department by analyzing data on sales trends and adjusting strategies accordingly.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Conducted regular inventories of stock and documented losses using [Software].
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
- Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
- Increased department efficiency by implementing new inventory management systems and procedures.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within the Meat Department.
Education
High School Diploma -
Salisbury High School
Salisbury, NCUndergraduate Medical Billing And Coding Certifica -
DeVry University
Illinois City, IL10-2026
Skills
- Customer service and assistance
- Customer service management
- Verbal and written communication
- Complaint handling
- Training and mentoring
- Visual merchandising
- Safety monitoring
- Employee training
- Workflow planning
- Merchandising strategies
- Interpersonal and written communication
- Scheduling coordination
Certification
hipaa compliance certification valid until 2028
serve safe certification valid until 2028
Timeline
Grocery Manager
Carlie C's IGA
01.2025 - 12.2025
Deli Cook
Carlie C's IGA
09.2024 - 01.2025
Meat Department Manager
Carlie C's IGA
08.2021 - 08.2023
High School Diploma -
Salisbury High School
Undergraduate Medical Billing And Coding Certifica -
DeVry University