Michael Mitchell

• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Lead project management team for optimal performance.
• Established and maintained strong relationships with customers, vendors and strategic partners.

• Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
• Conducted risk assessments to identify and mitigate potential quality issues.
• Performed root cause analysis to identify and resolve quality issues and defects.
• Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
• Created and maintained quality management systems to align with industry standards.
• Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.

Responsible for writing computer controlled automated equipment.

Assisted in set up of new manufacturing facility in Tecate, Mexico.

Assisted in set up of new manufacturing facility in Shenzhen, China.

• Increased production efficiency by optimizing plant layout and implementing process improvements.
• Directed employees and related programs to maximize team productivity and facility output.
• Provided direction and leadership to all levels of employees and supervisors.
• Led, trained and coached plant staff to facilitate high levels of productivity and quality.
• Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
• Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
• Collaborated with engineering team to design new machinery, resulting in increased production capacity.
• Pioneered lean manufacturing approach, reducing unnecessary costs and increasing efficiency.