Michael Mock
Youngstown,OH
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
12
12
years of professional experience
Work History
Branch Manager II
Premier Bank
05.2021 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager I
TCF National Bank
04.2018 - 05.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant Manager
Chemical Bank
04.2017 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Relationship Banker
Chemical Bank
05.2014 - 05.2017
Universal Banker
PNC Bank
06.2011 - 05.2014
Education
High School Diploma -
Chaney High School
Youngstown, OH06.2010
Skills
- Event Planning
- Staff Supervision
- Multitasking Abilities
- Goals and Performance
- Cash Handling
- Staff Management
- Staff Training
- Accounts Payable and Accounts Receivable
- Microsoft Access
- Sales Expertise
Community Focus
Champion Rotary 04/2018 - 05/2021
Marketing Coordinator for Full Spectrum Community Outreach Center 07/2021 - 03/2022
Timeline
Branch Manager II
Premier Bank
05.2021 - Current
Branch Manager I
TCF National Bank
04.2018 - 05.2021
Assistant Manager
Chemical Bank
04.2017 - 04.2018
Relationship Banker
Chemical Bank
05.2014 - 05.2017
Universal Banker
PNC Bank
06.2011 - 05.2014
High School Diploma -
Chaney High School
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